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Slow speeds only in prime time hours

Sophomore

Re: Slow speeds only in prime time hours

Amanda, any word?  I'd like to discuss my account, I can be reached at the phone number on file.  If I need to contact someone else, let me know
New Poster

Re: Slow speeds only in prime time hours

I hope you hear something soon. Being we have the same problem, I will keep you updated as my case progresses (or doesn't) and will let you know what my plans are to resolve this issue.
Sophomore

Re: Slow speeds only in prime time hours

thanks.  looks like I need to elevate things, not getting results here.  I'm not paying full price for this
Moderator

Re: Slow speeds only in prime time hours

Hi dhorwath,

I am very sorry about the delay in response. My coworker also gave me a heads up that you reached out to us in another avenue. We've escalated your case and are waiting on our engineers to get back to us. Unfortunately they are very busy taking on the new  satellite we just launched and getting one-off individual cases done very quickly can prove difficult for our team. We try to stay on top of them to get the work done fast. The same is extended to you, Mr. Easterbrook. I will try to get both of you updates before the weekend. Rest assured I will also provide both of you discounts for the inconvenience. 

Thank you
Amanda
Sophomore

Re: Slow speeds only in prime time hours

thanks for the response.  I look forward to fixing this as soon as possible
New Poster

Re: Slow speeds only in prime time hours

Amanda- Thanks from Steve as well. I look forward to hearing from you. And keep in mind my neighbor has the same problem, except he is very old and cannot pursue this issue on his own. I can provide his information to you if you require.
Moderator

Re: Slow speeds only in prime time hours

Hi dhorwath,

I've had to ask Mr. Eastbrook for newer tests - I see you have some recent tests listed on testmy.net, but are not tested with the 12MB download size... Could you possibly provide any from yesterday or today so that I can provide the latest ones to our engineers? I will add some token data to your account to compensate for the data used to test.

Thank you
Amanda
Sophomore

Re: Slow speeds only in prime time hours

http://testmy.net/db/YoLA13p0g  still slow at night
New Poster

Re: Slow speeds only in prime time hours

dhorwath,

Thursday evening update from seasterbrook:

I ran five,12Mb, download tests on testmy.net and my average speed was 441 kbps. I also received this message from testmy.net: 

"You might have a problem... Your connection scored only 5% of the Hughes Network Systems average (95% slower)..." [which based on my 10Gb plan is pretty accurate]

You can go to my thread to to see the jpeg of the download speeds. I notified Amanda that the tests were run per her request. We'll see what happens.
New Poster

Re: Slow speeds only in prime time hours

i have problems like everyone else  my daytime speeds from when i get up til 4;30 central time run around 23mbps  from 4;30 til 11;00 pm my speeds drop below 1 mbs    test  readings are starstarstar   down arrow Download :: 463 Kbps 58 kB/s  up arrow Upload :: 549 Kbps 69 kB/sSpeed in Mbps98% slower than The Index 24.2 Mbps98% slower than the US Average 22.6 Mbps95% slower than My Host Average 9.2 MbpsComparable to My Average 0.5 MbpsMy Download Speed 0.5 Mbps02468101214161820222426My Download Speed: 0.5 Mbps


Speed in Mbps90% slower than The Index 5.8 Mbps92% slower than the US Average 7.1 Mbps5% slower than My Host Average 0.6 Mbps10% slower than My Average 0.6 MbpsMy Upload Speed 0.5 Mbps00.511.522.533.544.555.566.577.5My Upload Speed: 0.5 Mbps


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You might have a problem...Your connection scored only 5% of the Hughes Network Systems average (95% slower). This does not always mean that you're in bad shape. If the Internet package you subscribe to is slower than most people using your ISP you'll see this message.