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Slow speeds starting about 6 every evening

Junior

Re: Slow speeds starting about 6 every evening

They're overselling their service and overloading capacity. I got the runaround from them for several months before they flat out told me that they weren't going to help me. I finally decided that my only relief would be to cancel service and find another option for an ISP. Get out now while/if you can.

Moderator
Moderator

Re: Slow speeds starting about 6 every evening

Hi dodsondj87,

 

Thank you for this update. Good news, I've just gotten authorization to have a tech try a different adjustment at your site. I've set up a new dispatch which will hopefully address your speed concerns. Your dispatch is currently scheduled for our earliest available slot: Wednesday, Feb 7, 2018 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #109215363 if you need to reschedule. Please let us know how the site visit goes.

 

Your patience and understanding are much appreciated.

 

Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.
Freshman

Re: Slow speeds starting about 6 every evening

Thank you Liz.   I appreciate your diligence in trying to help us.

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Sophomore

Re: Slow speeds starting about 6 every evening

Working support for this company must be a very depressing job.