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Slow speeds with HN9000

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Sunlightbywheel
Sophomore

Slow speeds with HN9000

Hi,

I had my modem changed out on 6-7-19 do to  System Control Center  web page not loading. That is fixed but still seem to be having problems. My speeds seem to be slow and and lot of time outs on web pages. I have run a few speed tests. two of the tests,one on 6-7-19 and the other on 6-11-19 things were fine. The others were not.

Can some one look into this for me?

Thanks

(KBPS) Upload Result
(KBPS) Hughes Modem
06/12/2019 08:13 AM
281
186
Yes
06/11/2019 09:48 PM
412
190
Yes
06/11/2019 07:19 PM
288
191
Yes
06/11/2019 07:00 PM
292
165
Yes
06/11/2019 06:06 PM
273
181
Yes
06/11/2019 09:38 AM
1508
197
Yes
06/10/2019 09:05 PM
422
193
Yes
06/10/2019 08:34 PM
342
199
Yes
06/10/2019 07:54 PM
289
194
Yes
06/07/2019 07:55 AM
1515
196
Yes
06/07/2019 07:53 AM
1025
197
Yes
06/06/2019 06:18 PM
366
190
Yes

1 ACCEPTED SOLUTION

Hi Sunlightbywheel,

 

The engineer made an adjustment on our side to try to help with your concerns. Let me know how it goes.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

View solution in original post

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