I need guaranteed 10 mbps download & 2 mbps upload and I had Hughesnet residential for 15 years (prior service was Direcway) and even with the top of the line residential plan I was not achieving those speeds. So last week I upgraded to the business plan and was told by Josh, CSR that those speeds are guaranteed with this plan.Well, Josh shouldn't have made that guarantee:
*When you connect to the Internet using HughesNet, the upload and download speeds you experience will vary based on a variety of factors including the configuration of your computer; the number of concurrent users; network or Internet congestion; the speed of the Websites you are accessing; and other factors. Stated speeds and uninterrupted use of service are not guaranteed. During peak hours, actual upload and download speeds will likely be lower than speeds indicated."That said, your speeds should be higher than that. Bypass your router with one computer and retest. Lots of info here on testing methodology but try http://testmy.net as one of the cleanest test sites out there.
Once again Curtis I would remind you that many of the speed test sites are not set up to accommodate the high latency in inherent to satellite connection and the fact that your terminal is behind a CGN web acceleration server.
You simply are not accepting the fact that a satellite connection is much more complex than terrestrial based services.
You also have factor in the "generational differences" between the (current) three Hughes systems. HN7000s, HN9000 Legacy/Monthly and HT1100.
Each of those systems are going to have a expected performance level.
"If you can't verify data, then it is not usable"
A speed test is a comparative measuring tool ... a yardstick if you will.
When measuring the same subset, it doesn't matter if that yardstick is 30" long or 42" inches long, as long as all subjects in the subset are measured with the same yardstick.
You cannot use the same measuring tool that you use for low latency non burst transmission, non-proxie connections.
This simply isn't Cable, FIOS, DSL or even a WISP.