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Slow speeds with internet

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New Member

Slow speeds with internet

Hi i got the internet a fews days ago its really slow and it keeps shutting off what can i do
2 REPLIES 2
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Distinguished Professor IV

Re: Slow speeds with internet

@skymd123 

 

It's likely that, come Monday, the reps will move this thread to Tech Support, but in the meantime...

 

Can you describe what you mean by "it keeps shutting off"?  A speed problem can have a number of causes, but I think the more important thing, at this point, is figuring out what's going on with it "shutting off".  Do you mean the modem itself is shutting down?  If so, what are you seeing to indicate this?  Or, are you losing your internet connection, and again, if so, what are you seeing to indicate this?  Or, are you losing your WiFi connection, and again, the same question about indication.  Or, is it something else?  


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Moderator
Moderator

Re: Slow speeds with internet

Good morning skymd123,

 

I see it's your first post here, so welcome to the community! I pulled up your account to address your concerns and I see you've already canceled your service. If you change your mind and would like to troubleshoot your service performance concerns, feel free to drop by the community again. Otherwise, good luck with your future ISP.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.