cancel
Showing results for 
Search instead for 
Did you mean: 

Slow to No speeds for this brand new customer

Sophomore

Re: Slow to No speeds for this brand new customer

From their own website...

 

How fast is HughesNet Gen5?
HughesNet Gen5 is faster than ever – 25 Mbps download and 3Mbps Upload – and is available to anyone, anywhere, coast-to-coast.
 
False advertising at it's finest.....who are these "anyones" who are actually getting what was promised?
 
Distinguished Professor III

Re: Slow to No speeds for this brand new customer


@lorrie wrote:

From their own website...

 

How fast is HughesNet Gen5?
HughesNet Gen5 is faster than ever – 25 Mbps download and 3Mbps Upload – and is available to anyone, anywhere, coast-to-coast.
 
False advertising at it's finest.....who are these "anyones" who are actually getting what was promised?
 

Firstly, all HughesNet advertisements carry the caveat of the speeds being "Up to". 

 

Secondly, do you get that you're experiencing an issue?  Do you get that sometimes issues happen?  Do you get that no service is 100% perfect all the time?  Do you get that an issue is not the same as what you're purporting in this reply?  By the token you're suggesting in this reply, if my Jeep were to have transmission troubles I could then call Jeep and tell them that their TV advertisements were false because I can't currently drive my Jeep up a mountain road like they show.  SMH.  

 

And who's getting what was "promised"?  Myself, and many others. 

 

https://testmy.net/quickstats/Gabe1972


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Sophomore

Re: Slow to No speeds for this brand new customer

Thank you @GabeU .  Nowhere does it say "up to"...and I was very clear with the sales rep when I called that I needed stability at speeds of at least 20mbps.  He assured me we'd get that.   

 

Look, I don't want to argue with you.  You seem very helpful and knowledgeable.  But I do feel like we've been sold a bill of goods, and the tech support hasn't been very encouraging.  I guess my biggest fear is that this is the best that it will ever be, which is simply 1) not good enough and 2) not what was sold to me.  Hopefully you can understand my frustration. Do I get that sometimes issues happen?  Sure... "sometimes"....but for over 24 hours nobody has been able to solve the issues, nor given me any hope that they will be solved.  I feel hoodwinked.  That's not a good feeling.

 

I appreciate you sharing you two speed tests when it is after midnight and likely less folks are on the web.  Did you take a look at ours from today?  Do you not agree that that is unacceptable?  You can shake your head all you want, but I'm doing the same.  Buyers remorse has overtaken me.

Distinguished Professor III

Re: Slow to No speeds for this brand new customer


@lorrie wrote: 

I appreciate you sharing you two speed tests when it is after midnight and likely less folks are on the web.  Did you take a look at ours from today?  Do you not agree that that is unacceptable?  You can shake your head all you want, but I'm doing the same.  Buyers remorse has overtaken me.


I don't know what two speed tests you're referring to.  My 1486 speed tests thus far range all times of the day, not just after midnight.  And yes, I saw your speed test results.  And, for some reason, which I really don't understand, you seem to be fully convinced that your speeds are the norm for HughesNet rather than an issue to be dealt with and fixed.  Because of that, what's the point in me even trying to help you further, or tying to convince you of anything else?  You're set in that belief, so nothing I can do, or say, is going to help you in any way, and it's a complete waste of my time to even try.  I'm simply not at all helpful to you, and I don't see how I can be.

 

So, again, good luck to you.  I really hope that you're not so set in that belief that you won't bother to let anyone else, including the reps, help you with your speed issue.


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit

Re: Slow to No speeds for this brand new customer


@lorrie wrote:
 
False advertising at it's finest.....who are these "anyones" who are actually getting what was promised?

    I agree that there's a lot of deceptive marketing in the satellite internet world, as well everywhere else, and judging from the posts I see here, speed seems to be one of the biggest issues with which people have trouble.  That said, I consistantly get speeds from 27 to almost 30.  I was going to run a test and post a screen shot, until I remembered that it's not the bonus period yet, and that would use my precious anytime data.  Another thing to adapt to with satellite internet.

 

  "The first thing we do, let's kill all the lawyers."
William Shakespeare

Highlighted
Distinguished Professor III

Re: Slow to No speeds for this brand new customer


@gaines_wright wrote:
I was going to run a test and post a screen shot, until I remembered that it's not the bonus period yet, and that would use my precious anytime data.  Another thing to adapt to with satellite internet.

Aw, come on, it's only 25MB.  Live dangerously!  Smiley Tongue  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit

Re: Slow to No speeds for this brand new customer


@GabeU wrote:

 

Aw, come on, it's only 25MB.  Live dangerously!  Smiley Tongue  

 

  I was, until I looked at my usage for the day:  625mb.  I foolishly downloaded a bunch of books to my Kindle during the anytime data period today, and  I am still trying to remain a 10 gig wonder.  Smiley Embarassed)>

 

 


 

Sophomore

Re: Slow to No speeds for this brand new customer

You guys are cute.... Smiley Happy 

 

So @GabeU , you honestly think that we are just having a "issue" that can be solved, and that the speeds we are experiencing are an anomaly?  If you say yes, I'll go with that for now.  I would like to ask you who you think would be best to solve the "issue" though, since tech support hasn't...which is really where my biggest concern is coming from.  Thanks again for all of your posts and info.  You may think I don't think you are helpful...but I read tons of things that you wrote for others last night and it is evident that you have a lot of knowlege on this stuff and are very helpful.  So, don't give up on me Smiley Happy

 

 

Professor

Re: Slow to No speeds for this brand new customer

 

  "The first thing we do, let's kill all the lawyers."

William Shakespeare


Bring in on, mate. 

Professor

Re: Slow to No speeds for this brand new customer

It pays to read the website and the contract before subscribing.

 

**The HughesNet Gen5 service plans are designed to deliver download speeds of 25 Mbps and upload speeds of 3 Mbps, but individual customers may experience different speeds at different times of the day. Speeds and uninterrupted use are not guaranteed and may vary based on a variety of factors including: the configuration of your computer, the number of concurrent users, network or Internet congestion, the capabilities and content of the websites you are accessing, network management practices as deemed necessary, and other factors. When you connect to the HughesNet service using Wi-Fi, your experience will vary based on your proximity to the Wi-Fi source and the strength of the signal.

Source: https://www.hughesnet.com/about/hughesnet-gen5

 

 

1.1 SPEED CLAIMS AND DISCLAIMERS.

HughesNet service is available in the contiguous U.S., Alaska and Puerto Rico. Stated speeds and uninterrupted use of service are not guaranteed. Actual speeds will likely be lower than the maximum speeds during peak hours. In addition, when connected to the Service using Wi-Fi, the user’s experience will vary based on the proximity to the Wi-Fi source and the strength of the signal, and its usage is subject to the Fair Access Policy.

The listed speeds are only available in the footprint of the EchoStar XVII and EchoStar XIX Satellites. The HughesNet Gen5 Service with speeds of up to 25 mbps down and 3 mbps up is available within the contiguous United States. Speeds in parts of Alaska will be slower.

http://legal.hughes.com/SubAgree-03-16-17.cfm