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Slow to No speeds for this brand new customer

Re: Slow to No speeds for this brand new customer


@lorrie wrote:

........................................... 3 iphones, a couple of laptops and the firestick.  We were told by sales that shouldn't be an issue...but my fear is that it is.


  It's been my experience that  an I-phone can be a a terrible data leech that can gobble up gigs of data in a short time.   I know they are not connected now, but keep this in mind if you eventually do so.  I was told by an experienced I-phone user that this is because an I-phone updates all installed apps periodically.  Also that this can be turned off at the I-phone.

 

  You might want to look at this link also:

 

https://community.hughesnet.com/t5/Tech-Support/HughesNet-Data-Management-Tips-n-Tricks-How-To-Elimi...

  

"SALESMAN n. A certain kind of liar, whose lies are often by exaggeration or omission."
The New Devils Dictionary ( With apologies to Ambrose Bierce )

Freshman

Re: Slow to No speeds for this brand new customer

Thank you.  I'm finding all of the posts very helpful...but the simple fact is that a customer shouldn't have to be a techy to be able to peacefully enjoy an internet service.  Admittedly we didn't do much research.  We called HughesNet out of desperation because our home DSL is pretty rotten too.  Unfortunately a reliable internet like cable or fiber optic isn't available on my street.  Nonetheless...we are doing the stupid speed tests the way everyone is saying, and will post the results later, and will have them available if and when an engineer calls.  After that, the service will be cancelled and we will go back to crappy DSL.  

Freshman

Re: Slow to No speeds for this brand new customer

Here are some results for you folks to review.  Please take a look and provide feedback.  Thanks in advance

 

our results

Re: Slow to No speeds for this brand new customer


@lorrie wrote:

Thank you.  I'm finding all of the posts very helpful...but the simple fact is that a customer shouldn't have to be a techy to be able to peacefully enjoy an internet service. 

 

  I'd be the first to admit that satellite internet is not for the faint of heart.

 

...........................................  After that, the service will be cancelled and we will go back to crappy DSL.  


    I wouldn't be too hasty, the mods will be back next week.  Maybe they can help.

 

"Don't give up the ship. Fight her til she sinks."
Captain James Lawrence 1813

Freshman

Re: Slow to No speeds for this brand new customer

I think I may be of the faint of heart variety.... for people who think hughesnet is good...what are they comparing it to?  and where do they live?  

Senior Instructor

Re: Slow to No speeds for this brand new customer

I think you said you had DSL. Most of us that have this service have no other recourse and barely enough mobile signal (if at all) to be of practical every day use.

 

To us, it's better than having nothing at all. We've learned to live within the boundaries enough to help others understand what those are... as well as how to get the best use out of the system, which is most definitely not a drop-in replacement for television.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Distinguished Professor III

Re: Slow to No speeds for this brand new customer

@lorrie 

 

Just to be sure, your tests are being run with a LAN connected device and not via WiFi, correct?  Occasionally people miss this in the instructions.  

 

And, though sometimes the speed testing instructions don't include the following caveat, it's best to run the speed tests while the WiFi is disabled to ensure that nothing else is connecting and using bandwidth while the tests are being run.  The reason for this is that, even though devices may be "off" or not currently in use, some can still use bandwidth, and anything using bandwidth via WiFi while the speed tests are being run will skew the test results. 

 

To disable the WiFi in your HughesNet modem, please see "How do I manage my built in WiFi modem?" in this PDF.

 

It may seem like a lot of work for the customer to have to do, but there is no way that the HughesNet reps can do this kind of troubleshooting remotely, and sending a tech out isn't economically feasible.

 

   

Edit:  And to answer your question, I think HughesNet is good, as my only other option is dialup.  I use it within its means and it works very well for me.  Are there drawbacks in comparison to ground based services?  Sure, but they're drawbacks I can easily live with, and I don't have much of a choice.


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Freshman

Re: Slow to No speeds for this brand new customer

Hi @GabeU .  Thank you for your reply.  Yes, we are doing the speed test from a laptop connected to the modem by an ethernet cable, and with the wifi disabled.  We've continued to run tests throughout the day and evening as can be seen in our speed tests results:   https://testmy.net/quickstats/AndrewandLorrie

 

I am a city girl, so when we moved to a more rural area, going from Xfinity to DSL threw me back into the stone age.  DSL worked fine until my work changed our servers and moved them to a different cloud based provider.  Apparently the new provider requires a much more reliable service.  We thought we'd give HughesNet a try.  Within an hour we knew we'd made a bad decision....and customer service has been extremely unsympathetic and downright rude.  I really don't get how they can treat a brand new customer so poorly.  

 

One thing about you wifi comment is bugging me though..... will having the wifi on with other devices connected really "skew the results"?  Or simply provide accurate results for a real life situation?  Personally, I think that's just a gimmick, but I'm no expert.  If I can't get consistent speeds with multiple devices connected, then the service is worthless to me.  We are an active household and are healthy consumers of the internet... no gamers in the house but I work from home, my daughter has school projects to work on, and we all love our Netflix and Amazon Prime Video.

 

If you have any other suggestions, I'm open to hearing them.  But being told that we'd have consistently reliable speeds of 20 mbps or higher by the sales rep is what sold me....and what has me feeling like we've been sold a bunch of hogwash just to get our money.  

 

Thanks again for your time.

 

 

Distinguished Professor III

Re: Slow to No speeds for this brand new customer

@lorrie 

 

Something else to keep in mind.  

 

As mentioned by BirdDog, your data refills on a regular basis during your first twenty days of service.  They do this so that new customers don't end up burning through their entire monthly allotment of high speed data with updating and/or upgrading their devices to current.  But, one of the problems this can cause is a false sense of how long one's monthly allotment of data will last.  

 

You mentioned Netflix and Amazon Prime Video.  At least for Netflix, the amount of data needed is around 3GB per hour for HD, 700MB for SD and 350MB for LD.  Amazon may be similar, and maybe even more.  So, once your data starts being counted like it normally would, Netflix and Amazon Prime Video viewing could burn through it very quickly.  Just keep this in mind, especially with needing the internet for your work and your daughter's school projects, which I'm sure would take precedence over the Netflix and Amazon streaming. 


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Freshman

Re: Slow to No speeds for this brand new customer

thanks @GabeU .  the sales rep assured me that we'd have "plenty of data" to stream our favorite shows.  i guess that was another lie... Smiley Sad