You may want to provide some details as to what the issues are that you're experiencing.
EDIT: if you have spoken to people over the phone, the official HN reps on this site may be able to read the case notes, if there are any. Still, it would help if you elaborated.
This is a SUPPORT community. No one can provide that support if you don't describe your issue.
It's been a month since you first posted your three word blurbs. You likely could have gotten help by now had you explained the problem.