r-paro,
You've come to the right place.
To address speed issues, there are some speed tests that need to be run, and they need to be run using a certain protocol.
You will need to
create an account at
http://testmy.net/ (if you don't already have one) and
run the tests while signed in to that account. You will need to run the tests using
a single device connected directly to the modem with a LAN cable (NO ROUTER). You should r
un a group of three to five download tests using the manual 12MB test size. Make sure to
space each test at least five minutes apart. You should run a group of these tests at
various times of the day, but make sure to include the time when you are having the speed issues. When you have run some tests, click on the Results icon while signed into testmy.net and copy, then paste the URL in the address box onto a post here. It will look something like the following, but with your testmy.net user name where it says yourusername...
http://testmy.net/quickstats/yourusername Most important points:
-
do the tests while directly connected to the HughesNet modem with a LAN cable (NO ROUTER)-use the 12MB size download test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like
http://testmy.net/quickstats/[yourusername] The Reps are on M-F from approximately 8AM to 5PM. They will be the ones to address your speed issues, but they will need these tests to do so.