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Slow

New Member

Slow

Fast for about a week and then is slow as hell for the price I pay its not worth it I think
2 REPLIES 2
Alum

Re: Slow

Hello Danny,

We appreciate the post and would like to welcome you to the community! I'm sorry to hear that you are experiencing this. From your account diagnostics I do not see anything specifically that could cause this. I see you've been a customer with us since 2014. When you say fast for a week do u mean after the data resets it's fast then it slows down?

I also see that you have a Belkin router for wireless with many devices currently connected. Can you let me know how many & what devices you have connected on a regular basis? I'm sure with some more info we can help resolve this for you.

Thanks,
Chris
Highlighted
New Member

Re: Slow

It may be slow due to the fact you have burned through your usage allowance.
Have you gone to http://192.168.0.1 ?
Please post the modem serial number or any recent case numbers so the reps can locate your account and see what can be done.

You may need to upgrade your package due to the fact that the package your on does not meet your needs.

Hughesnet Fair Access Policy (FAP):
 http://legal.hughesnet.com/FairAccessPolicyGen4.cfm


http://www.hughesnet.com/learn-more/faq

This has some information that you may find helpful.

Keep in mind there are countless factors that can use your data:
- more devices are capable of connecting to the internet: phones, tablets, gaming consoles, SmartTVs, and even refrigerators can connect wirelessly to the internet. Keep track of what devices you leave running on Wi-Fi.

- automatic-updates: your computer and any other programs you use will often keep working in the background, even if you're not actively using that program, in order to keep your system/program up-to-date. Anti-virus programs will periodically use your internet connection to check back with their malware database for any updates. You should have an option to turn off auto-updates and/or schedule them for a later time.

- multimedia content: Netflix, Hulu, YouTube, Facebook, Tumblr, Instagram, news sites, and other websites will contain videos, animated gifs, and sound clips that may start playing as soon as you land on the site. So much content, so easily available almost everywhere on the internet. For starters, try disabling auto-play video on Facebook:

https://community.myhughesnet.com/hughesnet/topics/how_to_disable_autoplay_videos_on_facebook

or adjusting your Netflix playback quality to low/standard def: https://help.netflix.com/en/node/87

- more data sources can be found here, as posted by a fellow community member: https://community.myhughesnet.com/hughesnet/topics/data-usage-sources-common-and-not-so-common


The most important tool to download is the Status Meter, available in the Customer Support Center, to help you monitor your data usage: supportcenter.myhughesnet.com

 Finally, if you would like more control of your network, you should take a look into a program called Glasswire. Here's a link to its features https://www.glasswire.com/features/.
When downloaded on your device it will monitor and track all activity on the machine it is installed too. Many of our community members have found it useful and we've tested it out in our lab and like what it does too. I hope all this helps you.