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Snails are faster

Freshman

Snails are faster

Using the speed test on their support page gets me 700 K, trying to download their 'utilization' software for Windows is not rational, it take over 8 hours. This issue is across several systems that are both wired and wireless.

3 hard wired PC's running WinDoze 7

2 wireless Google Nexus tablets running Android 6

2 wireless Pixel phones running Android 9

1 wireless Chromebook running latest version

1 wireless Samsung 4K player

1 Visio 4K TV

1 Roku

All of these devices have been tested without others being on the network. The 3 hard wired devices were tested individually with wireless disabled. This is a 3 day old install, ready to eat the cancellation fee.  Any suggestions?  

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14 REPLIES 14
Professor

Re: Snails are faster

To have speed concerns addressed in this community, please follow the protocol outlined here:

https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607

 

Freshman

Re: Snails are faster

That's not it. I think the modem is fine and will pass the speed test(s), using the one one their website also gives almost acceptable results. (https://my.hughesnet.com/support?_mpsource=Header&_udreq=1&tab=SpeedTest) but download speeds are too slow to use. It took over an hour to download their usage app during 'bonus' hours and said it would take over 8 hours durning normal usage hours. I do not think the issue is with the modem, rather it appears to be an issue with the router. Any pointers would be appreciated. This is across multiple systems, using multiple OS's using both wired and wireless connections. The problem is consistant and needs to be addressed.

Professor

Re: Snails are faster

Once again, in order for any speed issues to be escalated here, you need to follow the required protocol. If you don’t want to do this, you should call the customer service line or get on the chat, but they can only do so much.  You’ll get further here, but not without doing what’s required.    

 

Slow speeds can have many causes, and the speed tests run on Testmy.net provide the reps and engineers with information they need to assess the problem, so your best bet would be to follow the protocol linked in my previous post. 

Distinguished Professor IV

Re: Snails are faster


@reffahsenyaw wrote:

I do not think the issue is with the modem, rather it appears to be an issue with the router.  


If there is a problem with the "router", there is a problem with the HT2000W modem, as it is a combination unit.

 

If you are using a separate, 3rd party router, OTOH, and you believe the problem is with that, taking it out of the equation will either prove or disprove it.


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Freshman

Re: Snails are faster

No other equipment was involved, all tests were performed with just the unit and the tablet, phone, computer, tv, blueray, etc. attached. Tests were performed one at a time with other interfaces disabled. For example the direct connection tests were done with wireless disabled, with only one device physically attached. The 'testmy' results are fine. The tests with the version in support are fine. I am aware that it is one box, there are multiple components in that box. One of them, the modem. seems to be functioning normally, although there is the curious issue with it working about 10x faster between 12AM and 8AM. There is another customer in the neighborhood, I am going to try to locate them, and see if we can do the same tests at their location. Keep trying to come up with a solution, so far this isn't getting me too far but I appreciate the efforts and hope that there will eventually be a resolve.

Distinguished Professor IV

Re: Snails are faster


@reffahsenyaw wrote:

Keep trying to come up with a solution, so far this isn't getting me too far but I appreciate the efforts and hope that there will eventually be a resolve.


YOU don't have to come up with a solution.  This support community and the people who work through it are here to help figure out what's wrong and provide that solution.  There is a troubleshooting process, and that process starts with the requested speed tests.  Whether the results show great speed or terrible speed doesn't make a bit of difference as to whether you should run them or not.  If you want help here, you need to.  It's step one in that troubleshooting process, and that process includes elimination.

 

Whether you receive help here is entirely up to you, but refusing to do what is necessary to get that help isn't going to get you far in that endeavor.

 

Good luck to you.


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Freshman

Re: Snails are faster

Perhaps something was not clear. I HAVE run the tests, and they ARE acceptable.

 

Professor

Re: Snails are faster

Yep, that was clear.  Do you have a link to your Testmy.net results?  Because you will need these results, from Testmy, to have speed issues addressed in this community, whether you think the tests were acceptable or not.  There may be some other information in the results that would tell the engineers what else may be wrong. 

Professor

Re: Snails are faster

 

3 hard wired PC's running WinDoze 7

2 wireless Google Nexus tablets running Android 6

2 wireless Pixel phones running Android 9

1 wireless Chromebook running latest version

1 wireless Samsung 4K player

1 Visio 4K TV

1 Roku

 

If these are all connected simultaneously, they're causing congestion on your network, and likely the slow speeds.  We may find out if you ever decide to follow the required protocol.