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So far, so good....for the most part.

Distinguished Professor IV

So far, so good....for the most part.

First, the good.  I upgraded to the Gen4 on Friday, 2/5.  So far, the speed has been wonderful.  The Windows updates went very quickly, including the nearly 500mb update for my laptop, which hadn't been connected to the internet in nearly five months.  I also just downloaded the ISO to upgrade my computers to Windows 10.  With my old plan (Pro plan with 425mb per day allowance) it would have nearly the entire five hours of the "download zone" to download the file, but with this, it took less than a half hour (I did it during the bonus bytes time).  Wonderful! 


Now, the not so good.  First of all, the status meter seems to be pretty much all but useless.  It doesn't reflect what I've used consistently.  Yesterday it was showing what I had used (it showed yesterday (Saturday), but what I had used on Friday afternoon and evening seemingly vanished), but today it is back to showing 15,000mb.  HUH?  In actuality I have used nearly a gig of "Anytime Data", but it isn't reflecting that.  Nor is it on the System Control Center page.  The only thing that is reflecting the correct usage are the daytime and bonus bytes graphs on the myhughesnet page, but of course, those don't give you an actual total.  At least with my old plan I could check my usage and it was current within about 15 seconds.


Now the part that I hope the Hughesnet mods read.  


To preface, I would like to say that the installers were nice guys who did a seemingly good job, though I will truly find out come spring, when my trees start growing their leaves, as I think the dish may be pointed low enough that they may interfere with the signal, though it won't cost me anything to move the dish as it would be considered a bad install.  It seems that the dish is pointed lower in the sky than my original Hughesnet dish, and t was pointed just barely above the trees.   


First, they were scheduled to come between 2pm and 5pm, but showed up at 10am, while I was still fast asleep (I was up late, and knew I would be, which prompted me to schedule it for when I did).  I told them to give me a few minutes and they got to work on the outside part.


Secondly,  you would also expect that, again, people representing your company would arrive in some sort of company vehicle, not a beat up, fifteen year old pickup truck.


Thirdly, you would think that people who are meant to represent your company (even though they are subcontracted, they still represent the company they are performing the work for) would be wearing some sort of attire that would show professionalism, such as, at the very least, a uniform shirt with the company logo, whether Hughesnet or their company, not something that looked like they were getting ready to go fishing for the weekend.

I had a couple of visits from a tech from DirecTV  and one visit from a tech from Verizon last year, both for satellite TV problems and a home phone problem, respectively.  Both techs showed up in a company vehicle, wearing a clean uniform shirt, and being generally presentable, as in clean shaven and such, not looking like they had been partying the night before and were still wearing the same clothes.  The latter of my description was the Hughesnet installers representation. 


As I said, with the exception of the aforementioned problem with being able to see my actual usage, I am thus far completely satisfied with my internet and its performance actually is somewhat exceeding what I expected. 

 

But, the installation experience was definitely quite a bit less than what I expected, though again, they were nice guys and did a seemingly good job. 


Hughesnet definitely has a little bit to learn when it comes to the professionalism of their installers, or at least the professionalism they expect of their subcontractors.  It's definitely an area that needs considerable improvement.


The installation is finished (again, we'll see for sure in the spring), and I am now left with internet service that has been exemplary thus far.  I hope it remains this way. 


To add, over an hour ago I downloaded that Windows 10 upgrade file, which was a 3.02GB file, and both the status meter and the internet usage on the support page show I've used 9MB of the bonus bytes and still zero MB of my Anytime Data.  Just a tad bit off, ya think?           


        


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
17 REPLIES 17
Associate Professor

Re: So far, so good....for the most part.

Where at are you viewing your usage?  If you are using the old website that was once used long ago for HN7000 and HN9000, it will not work with a Gen4 plan.  You will need to use the history reports from http://supportcenter.myhughesnet.com

As for the installers... With them being third party, Hughesnet can not enforce them to purchase a vehicle with a Hughesnet logo on it.  The verizon and dish installers that came out for you, are most likely not third party and are affiliated with their respective employers directly.


As for the pointing of the dish...  Sounds like you was moved from an HN9000 setup to an HT1100 setup... The satellite in space does sit a bit lower in the sky and at a slightly different angle compared to Spaceway3.  So if tree clearance was an issue with your HN9000, chances are it will be an issue with your HT1100 if the dish is pointing through tree growth.
Distinguished Professor IV

Re: So far, so good....for the most part.

No, I am using the new, downloaded status meter, which shows that I have used 0MB of Anytime Data, and now 64MB of Bonus Bytes.   Also, when I go to the support center, the new one, not the one for the old system, but the one with the green and blue bars on the right, and says HT1100 system control center in blue, it shows the same thing as the status meter.  0MB of Anytime used and 64MB of Bonus Bytes used.  It's the right one.  Something is just VERY wrong in that it is not reflecting my proper data usage.  The graph on the MY Hughesnet site, the one where you sign in, shows the correct usage, but a graph doesn't give the precise MB usage, nor an aggregate total. 


I've also uninstalled the status meter, downloaded it again, and reinstalled it.  Same thing.  The support center page has my correct SAN and everything.  I just don't get it. 


I'm on Windows 8.1 Pro 64bit.  The service itself is great.  I just wish I could actually see what I've used and what I have left. 


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Distinguished Professor IV

Re: So far, so good....for the most part.

Actually, it just changed again.  Here's a snapshot.  I didn't stop it, start it, or anything else.  It just suddenly changed to this. 




AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Associate Professor

Re: So far, so good....for the most part.

Well, for the first 20 days of service on Gen4 with an HT series modem (10 days if using an HN9000 modem on a Gen4 plan), hughes will reset your data once a day, after that it starts deducting with out reset till your normal reset date.

About the only way you will be able to monitor your overall usage for now is by visiting the support website and clicking on "Usage" in the blue menu bar at the top.  It will give a breakdown in upload and download for each hour of the day you select.

Please don't forget that uploads and downloads both count towards your monthly allowance.
Distinguished Professor IV

Re: So far, so good....for the most part.

I just checked, and it even says on the system control center, under system status, Data Allowance Remaining 65.0GB.

AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Associate Professor

Re: So far, so good....for the most part.

GabeU, like I said, for the first 20 days of service on an HT1100 install, Hughesnet will reset your allowance daily.  After that 20 days they will start resetting monthly.
Distinguished Professor IV

Re: So far, so good....for the most part.

It resets the data once a day?  This doesn't mean that my data goes back up to 15GB Anytime every day for the first 20 days, does it?  Like I could use 10GB on Monday, and I Tuesday I would have 15GB to use again?  I've only had the service since Friday, so the 20 day thing would explain the problem, but when you say reset, does it mean like I described, as in I could use 10GB a day for 20 days, or does it mean it is still adding what I used, just not reflecting it properly? 

AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Associate Professor

Re: So far, so good....for the most part.

I will... attempt to explain it as best as possible.

Right now with you being a new Jupiter (HT series modems) install you will have your first 20 days of what is almost unlimited data.

Each day, the system will reset your remaining allowance back to 100% for both Anytime and Bonus Bytes.  It should not reset your history if you view it at the "Usage" section when logged into the customer care website.

So lets say somehow you used all 50GB  of your bonus bytes today, tomorrow that 50GB would be reset back to full.  But this only happens for the first 20 days.  After that 20 days is up, it will no longer refill your allowance daily, and you will reset on the Fourth of next month it looks like (from the screenshot you provided)
Distinguished Professor IV

Re: So far, so good....for the most part.

Actually, interestingly enough, I checked on the usage in the support website, (it's the thing I was referring to as the "graph"), and that's not even right, though I suppose it may just need some time to reflect the actual usage.  I downloaded a file that was 3.02Gb in the 2am to 3am time, and it shows that I downloaded 88MB, and then drops to just a few MBs in each of the few hours since then.  VERY odd.  I will check it again tomorrow to see if it is corrected.  As for the 20 day thing, thanks for the info, as I was wondering why it was going back to full yesterday morning, then just a few minutes ago. 


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit