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So slow - Useless

C0RR0SIVE
Associate Professor

Re: So slow - Useless

There are many issues regarding speeds for many...  Speeds are not guaranteed, they are always advertised as UPTO, but, Hughesnet does try their best to ensure a minimum speed for everyone.  Sometimes however, that isn't possible due to network congestion.  Back when Spaceway3 was the only Hughesnet owned bird in the sky, and the maximum plan was about 2.0Mbps, people would frequently see 0.4 and 0.5 due to congestion at 9PM...  Not saying you are on a congested beam/gateway, but it's possible, and they may be trying to figure out how to balance the load out to get better speeds overall for users on your beam.  As you have noticed, during non-peak hours, you do get incredible speeds.

No, I am not saying you do not have a legitimate issue, but, it may take time, if not a new satellite to alleviate some peoples speed issues.
mdhobbs
New Member

Re: So slow - Useless

I believe HughesNet has oversold its capacity, misrepresented it’s capabilities and surrounded itself with quasi-professionals loyal to Hughes. Don’t know if these quasi-professionals are compensated/comped their subscriptions or they are just addicted to criticizing and ridiculing other customers. Hughes will not assume responsibility for their inferior service but will invite the likes of these shade-tree wizards to run interference for them.  

One should not have to have an IT degree to to utilize the service HughesNet advertises. It really is just that simple.

Not knowing where you are located or if you would even be interested but there is another option developing, called Wi-Power. It might work as an alternative. 1-877-877-6861. Hughes is certainly not concerned with customer satisfaction. 
ncseamonkey59
Freshman

Re: So slow - Useless

Then they should adjust their prices accordingly.  It is not the customer's fault that there is network congestion.  It is not the customer's fault that they are on a congested gateway.  Saying a person gets UP TO 15 and UP TO and then get the following speeds a majority of the time is in no way honest or right.  

1)  1.22 download and 0.15 upload.
2)  0.59 download and 0.45 upload.
3)  0.50 download and 0.26 upload.
4)  0.92 download and 0.42 upload.
5)  0.76 download and 0.32 upload.

I just want what I pay for.  If they need to put a new satellite, which I hear is coming, in place to alleviate their customer's issues - then they need to cut the rates until they get it fixed.  This is called stealing in the regular world.
ncseamonkey59
Freshman

Re: So slow - Useless

I agree with you mdhobbs.  It should not be at the consumer's expense that Hughes has oversold and/or overburdened their satellites.  I have paid the price of $123.84 a month without complaint for years - but now that they changed my service without my consent or knowledge - my service sucks !!  So, yes, NOW I am complaining because I feel I have a right to.  If I got this service for free than I would have no right to complain !! But when I pay for this crappy service, I have every right to complaint and voice my opinion.  I do not mind somebody responding to my posts that are not an affiliate of Hughes, but I don't like being told stuff that is NOT helpful.  I KNOW that satellite speeds and performance differs from cable or other ground internet services.  I KNOW there is a delay and latency.  I KNOW these things and stating this same garbage to every person that gripes gets old.  I am not asking for EXCUSES - I want a resolution.  I pay for that every single month.
mdhobbs
New Member

Re: So slow - Useless

That is exactly the crux of most of the customer complaints! And then, rather than being able to engage a HughesNet employee on these issues, we are subjected to the endless barrage of garbage from the shade-tree wizards, extolling our ignorance of how the system functions! Geez....HughesNet puts out the advertisements on performance and then makes the empty promises. 
ncseamonkey59
Freshman

Re: So slow - Useless

And forget trying to call the tech support - then we have to listen to the recorded woman ask us if it raining, is there something blocking the dish is it plugged in, etc.  Then we get the person who claims his name is "JOHN" or some other such nonsense who is clearly NOT in the US and trying to understand them and get them to understand us is such a chore that I usually just hang up.  Just so frustrating.
GabeU
Distinguished Professor IV

Re: So slow - Useless

It's odd, but I often have a difficult time watching something on YouTube without constant buffering, and this is during the middle of the day when my speed is at least in the mid 20s.  I'll watch the progress bar, and it'll move a little bit ahead, then stop, then move a little ahead, then stop, often never making it more than a few seconds ahead of what is presently playing, which makes zero sense.  This often happens even after the resolution drops to 144p.  I already have it set up to always play videos in a lower resolution, so it never starts higher than 360p.  

Now, if I go to play the same video at 4am, when my speeds are practically the same, the progress bar will zip across to the end and I will have no problem.

I suspect it has to do with the fact that the high speeds during the early morning are much smoother, in that the middle variance on the speed test is low and the graph bar is fairly even, whereas the tests during the middle of the day, or even the evening when my speeds are good, have a middle variance that is high and a graph bar that is all over the place. 



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Amanda
Moderator

Re: So slow - Useless

Hi Kimberly, even though the TestMy.net tests aren't the right file size, those speeds are great for someone on an HN9000, as the fastest download speeds we offer are up to 5Mbps. As maratsade mentions, it would be best if you could make a new post so we can help address your concerns directly.

Thank you.
Amanda
Moderator

Re: So slow - Useless

Hello ncseamonkey59,

Thank you for working with us on this. Do you have the link to your testmy.net results? It is like the one posted by Kimberly in the comment above.

Also I am seeing from your account notes you have already been working with someone in our corporate office on and off for the past three years, who has also been giving you discounts and working with you on these concerns. He also moved you to the Ultra plan at $89.99/month and gave you his direct line if you had any concerns about the service, back in November. I don't see any notes past 11/22/16 - were you ever in touch again?

Amanda
ncseamonkey59
Freshman

Re: So slow - Useless

Yes, I have been in touch.  I called and left a message for him and he is out of the office until tomorrow, 01/03/2016, I believe.  I do not have the test results because i have not done them.  I appreciate his help so much - he has been a lifesaver, but discounts don't help when the service is so slow that it is difficult to do your work.  Yes, he also moved me to another plan, which has not helped.  As i mentioned in my original post, I had a plan that I was happy with for most of the time I have had Hughes.  When the girl switched my plan without my consent and knowledge a few months back, that is when the trouble really began.  Since that time, the service is so slow that I have a hard time doing my job.  I will be getting in touch with him tomorrow.  I posted this message because he was out of the office for quite a while and I was beyond frustrated !!