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So slow - Useless

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ncseamonkey59
Sophomore

So slow - Useless

I have had HughesNet for years.  I live in the country and it is my only option for internet service.  It has always been slow (for what they charge), but I have been mostly satisfied with it until the last few weeks or so, and has become pretty much useless at certain times of the day.  I work from home, and always have, and have never had the problem where it was so slow that I actually have to log out from work because it is so slow and pretty much useless.  

I did some speed tests here on the Hughes site at different times for the last 3-4 days.  I got speeds as high as 25.94 on the download speeds and 1.39 on the upload speeds at 9:28 AM (EST), but at 5:12 PM, download speeds were as low as 1.00 and uploads as low as 0.12,  This is unacceptable for what I pay.  And no, my usage is far from reaching the max: I just checked and I still have 83% anytime left and 97% bonus bytes left . 

This is beyond unacceptable.  There has to be something that somebody can do - if nothing else, lower the price to be comparable to the service we actually receive. 
69 REPLIES 69
ncseamonkey59
Sophomore

ncseamonkey59
Sophomore

And this is the last one.  And no, I did not run 5 tests at 5 minutes apart of each download and upload - I don't have that kind of time - the last single download test took 10 minutes alone.  Very, very, very upset and MAD.  
ncseamonkey59
Sophomore

I also want to make it crystal clear that I do NOT have a low package...I have what I believe they call the Ulta plan.  I will double check this tomorrow to make 100% certain.  
ncseamonkey59
Sophomore

I am not sure if these are in the correct order as to time - this has already been so incredibly time consuming.  The last one that I posted is the most recent.  I ran it starting at 7:29 PM EST and it finished at 7:39 PM EST.
ncseamonkey59
Sophomore

Test results from this morning - 7:32 AM EST
ncseamonkey59
Sophomore

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ncseamonkey59
Sophomore