Try rebooting your terminal and router. Ofter times I reboot my router to solve such problems however, if that does not correct the problem reboot the terminal. If you have to reboot the terminal, then you'll have to reboot the router again after the terminal comes back online. Hope this helps you.
Thanks for posting. BirdDog beat me to the punch. As the link indicates, our engineers are aware of this and are currently working to restore normal service. I apologize for this inconvenience. Your patience and understanding are greatly appreciated.
Good evenining, As of 7:20 PM EST today (5/4/16) services for customers who were experiencing connectivity issues were restored. Please let us know if you still cannot connect so that we may investigate further. We apologize for any inconvienence and appreciate your patience through this matter.
Just wanted to check in and make sure everyone is doing fine now. If you are still experiencing slow or no connection, please feel free to create a new post for yourself with a description of your problem and we'll happy get started on helping you out!