Hello
This problem did not exist about a year ago.
I connect directly to the box (called Model HT1000 P/N 1503308-0003 S/N B1 0005110220 AX) or by Apple MacAir (old unit and then a new unit) and get same kinds of viewing experience.
At the lowest resolution setting, when watching a movie, it stops and continues often or freezes.
Sometimes web sites appear with no real delay and at other times some sites only appear partway and then freezes.
I watch movies with close captioning and get same result when I turn off the close captioning (somewhat deaf).
I saw others on this site advised to go to test.my.net and choose 12mb. I've been doing this frequently for nearly a year. Below it shows that sometimes things are good, very good and so I then am hopeful that whatever has been fixed.
The report from "test.my.net" goes on for 14 pages. Below is the first page statistics.
mm/dd/yyyy hh:mm:ss, Size, Mbps, MB/s,
04/11/2016 20:46:59 DN,12 MB, 1.1, 0.14
04/03/2016 12:43:14, DN,12 MB, 5.78, 0.72,
04/03/2016 08:34:07, DN,12 MB, 2.88, 0.36,
04/02/2016 20:24:35, DN,12 MB, 1.58, 0.2,
04/02/2016 10:23:32, DN,12 MB, 7.28, 0.91,
04/01/2016 08:58:52, DN,12 MB, 7.14, 0.89,
04/01/2016 08:57:24, DN,12 MB, 8.34, 1.04,
04/01/2016 08:53:41, DN,12 MB, 4.47, 0.56,
04/01/2016 07:49:16, DN,12 MB, 1.22, 0.15,
04/01/2016 07:40:54, DN,12 MB, 0.71, 0.09,
03/31/2016 22:08:11, DN,12 MB, 1.47, 0.18,
03/31/2016 20:42:55, DN,12 MB, 1.41, 0.18,
03/27/2016 11:51:04, DN,12 MB, 3.66, 0.46,
03/25/2016 09:38:53, DN,12 MB, 10.94, 1.37,
03/25/2016 09:26:15, DN,12 MB, 7.01, 0.88,
03/24/2016 07:17:37, DN,12 MB, 1.84, 0.23,
03/23/2016 17:21:42, DN,12 MB, 5.3, 0.66,
03/20/2016 16:00:26, DN,12 MB, 1.33, 0.17,
03/19/2016 10:21:49, DN,12 MB, 1.81, 0.23,
03/19/2016 09:36:29, DN,12 MB, 0.73, 0.09,
03/17/2016 21:46:29, DN,12 MB, 2.79, 0.35,
03/17/2016 21:38:37, DN,1.3 MB, 0.34, 0.04,
03/14/2016 21:50:14, DN,12 MB, 6.87, 0.86,
03/10/2016 10:03:10, DN,6.2 MB, 6.31, 0.79,
03/08/2016 22:41:26, DN,12 MB, 1.33, 0.17,
02/06/2016 09:23:07, DN,12 MB, 1, 0.13,
What to do next? For years HughesNet has worked well for me. This past almost 1 year it is frustrating. One time all my download points got used up very quickly (only saw one full movie but very slowly).