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Spam emails

Junior

Re: : Spam emails


@Liz wrote:

Spam is going into the spam folder instead of your inbox?

The issue with my spam folder showing 141 entries still exsists, any suggestions Liz?

Capture1.PNG


no I am saying my spam folder is empty, as the image I posted sez, 'Your Junk folder is empty' but to the left, the list of folders shows 141 emails still in the folder

 

Carmen Vitullo
Associate Professor

Re: : Spam emails

@Liz 
Just wondering if when the mail accounts were moved, the new spam filter was set up for a different folder with a new name. For example, the old folder being named "Junk" and the new one named "Spam". If the webmail client pointed to two different places it might also cause something like this.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Junior

Re: : Spam emails


@MarkJFine wrote:

@Liz 
Just wondering if when the mail accounts were moved, the new spam filter was set up for a different folder with a new name. For example, the old folder being named "Junk" and the new one named "Spam". If the webmail client pointed to two different places it might also cause something like this.


that's a good point, I don't remember myself but I think you are correct, the folder was junk. Something similar is happening to my email from the IBM-MAIN forum I belong to, I acidently deleted the folder, I had a rule setup to move those emails to that folder, I recreated the folder but still some email do not go there and continue to show up in my inbox. 

Carmen Vitullo
Moderator
Moderator

Re: : Spam emails

Good morning folks, good catch on that naming inconsistency! I'll share this with our e-mail admins as well. We do have progress made on the spam issue- once I have more details I can share, I'll post it here.

 

Thank you again for your cooperation, patience, and understanding.

 

-Liz

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Distinguished Professor IV

Re: : Spam emails


@Pete_Vit wrote:

@Liz wrote:

Spam is going into the spam folder instead of your inbox?

The issue with my spam folder showing 141 entries still exsists, any suggestions Liz?

Capture1.PNG


no I am saying my spam folder is empty, as the image I posted sez, 'Your Junk folder is empty' but to the left, the list of folders shows 141 emails still in the folder

 


Not to try to move this topic in a different direction, but only because it's likely related to the issue in the quoted post, I'm having the same issue with my Inbox....

 

Capture.PNG

 

And, when I emptied the Inbox, which stills indicates 32 emails, and which moved the 32 emails to the Trash folder, I couldn't empty that Trash folder in the normal manner.  Right clicking the folder name and clicking "Emtpy trash" did nothing, and selecting all of the emails and clicking Delete did nothing.  I had to go through and delete each email individually by opening them one at a time and clicking Delete in the options above the open email.  What a pain.

 

So, now, at least they're gone, but that Inbox indicator is still on the fritz.  Maybe when a new email comes in it will reset that number.

 

This new email system is quite glitchy.  🙁 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Moderator
Moderator

Re: : Spam emails

Good morning folks,

 

Thank you for your continued feedback, I'm sending these up to management who is keeping an eye on all this. They've also issued an official response:

 

We are aware that some customers are experiencing a significant increase in SPAM messages to their @Hughes.net email addresses. Our engineers are working to resolve the issue as quickly as possible.
 
We apologize for the inconvenience this influx of unwanted messages has created and encourage you to flag them as SPAM to remove them from your inbox. Marking messages as SPAM also helps improve the filtering algorithms. Simply click the checkbox next to any SPAM messages and then click the shield icon in the upper right corner of the menu bar. 

 

Please let us know if you're seeing any improvement now, there have been some changes recently. Looking forward to your feedback.

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

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View solution in original post

Junior

Re: : Spam emails

Liz, thanks so much for helping to get this resolved, so far one or 2 spams get into my inbox, I mark them as spam and go on.

I still have the issue where my spam folder shows 141 items, but that's a cosmedic issue to me. Again thanks

 

Carmen Vitullo
Moderator
Moderator

Re: : Spam emails

Good morning Pete_Vit,

 

Thank you for letting me know! Yes, always good to keep marking the few that get through, it helps our spam controls learn and improve.

 

I'm also glad you mentioned the folder notification matter, I'm actually working on that now with GabeU since he also is experiencing the same thing. I'll include you on the case so our e-mail admins can address.

 

-Liz 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.