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Speed awful for over two weeks now

Sophomore

Re: Speed awful for over two weeks now

Anything @Amanda?

 

I'm still getting a lot of DNS errors (mostly when trying to get to this point). Two speeds tests today were 1.1Mbps and 1.4Mbps which, granted is still whole lot better than I was getting last week. It's also about 90% slower than my "up to" speed. 

Honorary Alumnus

Re: Speed awful for over two weeks now

Are you using the Hughes DNS servers or another?

Have you purged cached DNS data from: Modem, Router and OS?

 

Sophomore

Re: Speed awful for over two weeks now

I haven't changed anything. It's just gone from always working to sometimes working coinciding with the other issues that I've had.
Honorary Alumnus

Re: Speed awful for over two weeks now

You would like to think that every request for a webpage would go to your systems DNS resolver for an answer. In practice this is not the case.

DNS data is stored in several places.

>The Hughes DNS servers> (which are known to have issues from time to time)

AND Locally in several places in and around your system:

>The Modem caches DNS info<

>The Router caches DNS info<

>Your Operating System caches DNS info<

>Your Browser and Temp files can store data<

 

In order to flush ALL the stored data from ALL sources there is procedure that must be followed so as to not recontaminate any cached DNS data.

 

On your computer dump History and Temp Files, then close browser

 

Power off the modem

Power off the router

Restart the modem and wait for it to boot completely

Restart the router and wait for it to boot completely

Open a command prompt and do a flush DNS as described below:

 

Clk START, clk RUN ..type in CMD, then hit enter:

at the prompt ">" copy and past this:

ipconfig /flushdns

Hit enter



The order is important because all of those devices will cache DNS values and use them even though changes have been made.

 

I like to set my system to use Googles DNS servers:

Here are the primary and secondary IPv4 and IPv6 numbers:

 

Google Public DNS IP addresses

The Google Public DNS IP addresses (IPv4) are as follows:

  • 8.8.8.8
  • 8.8.4.4

The Google Public DNS IPv6 addresses are as follows:

  • 2001:4860:4860::8888
  • 2001:4860:4860::8844

 

You would enter these in your router if one is in use. Also they should be entered into the wired and wireless network adaptors on each computer.

 

 

 

Wag more, Bark less
Sophomore

Re: Speed awful for over two weeks now

Sophomore

Re: Speed awful for over two weeks now

Back to playing tag again I suppose.

Professor

Re: Speed awful for over two weeks now


@coryedwards1978 wrote:

Back to playing tag again I suppose.


I take it you don't want the community experts to help you? Chances are Amanda will tell you to change your DNS servers, just like GWalk did. Why not give it a try?

Associate Professor

Re: Speed awful for over two weeks now

@maratsade There's nothing else we can do, the ball is in Hughes court...

@coryedwards1978 The only options you have at this time are to wait till load is reduced, or hop to Gen5... I know you don't want to hear that, but I think Amanda sent you a PM with all your other options if any others existed.

Sophomore

Re: Speed awful for over two weeks now

@maratsade thanks but it's not the DNS that's the (main) issue.

 

@C0RR0SIVE @Amanda did PM me but all that she sent was the flyer for the Gen5. I'm still waiting to hear if there's anything else that can be done on my current.

 

I have a hard time believing that they would just dump on all of the current users like that with the only other option being to pay more for less data. Also, she had mentioned something about some billing adjustments based off of the issues that we've been having for over a month now and I haven't heard anything back on that either. 

 

I do appreciate the feedback from both of you. 

Associate Professor

Re: Speed awful for over two weeks now

@Liz and @Amanda Is there nothing that can be done as far as giving him a good deal with Gen5/JupiterII?  He has been rather patient in waiting, more than most people have been...

I know you couldn't like, give him Ultra and match the price, but I am sure you might be able to provide the reduced cost for a bit longer.