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Speed drop

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Alum

Re: Speed drop

Hello pbparker,

Thanks for posting some of your other results. Please still run the tests on www.testmy.net. It is the official third party source correctly configured to gauge our satellite speeds. It is also the only third party site recognized by our engineers. So I will add those that you've posted. However just to save some time because I know they will ask for it. Please do still run them there as well and post the results. We appreciate your patience and cooperation. 

Thank you,
Chris
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New Poster

Re: Speed drop

Here's the web site I always use for speed tests;


http://consumer.performancetests.hughesnet.com/



I ran the tests on your suggested site and came up with worse download results.

 http://testmy.net/db/9JLHZjb4U

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Assistant Professor

Re: Speed drop

Then they should be able to see those on their end.
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Alum

Re: Speed drop

Hi,

Yes that is the screen shot I included in my first post. As stated before, please run a series of tests. A batch of tests at different times during the day if at all possible. I've already added token bandwidth. 

Thanks,
Chris
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New Poster

Re: Speed drop

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Distinguished Professor IV

Re: Speed drop

pbparker,

It would be best for you to create an account at testmy.net and do the tests under that account.  The reason for this is that it will save the tests you run and can show a pattern over time that can be very helpful in determining speed problems.  The way you ran your most recent five tests in the picture above is perfect, using the manual 12MB test size.  You would just do the same under the account you created. 

Then, after having run some tests like Chris outlined, but under the account you created there, you can paste the "Results" URL (when signed in you click on "Results" and just copy and paste the URL into a post on here), which will allow the reps to look at all of the tests, including individual aspects of each test on their own.  With doing this, you won't have to post pictures or post links to each individual test.  It will all be saved in one place, making it easier for the reps to see and help.

Plus, it makes it easier for YOU to see your recent and past tests, as well.

Good luck. 

 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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New Poster

Re: Speed drop

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Distinguished Professor IV

Re: Speed drop

pbparker,

Have you run any tests under that account yet (you may not have yet)?  It's not showing any tests. 

When you click on the Results tab toward the top right of the page, it will take you to the results of the tests you've run under that account.  The URL of that page is the one to copy and paste.  I'll post mine so you can see what I mean, and your URL will look the same, but with your name instead of mine (Gabe1972) at the end of it.

It will look like this...


http://testmy.net/quickstats/Gabe1972


  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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New Poster

Re: Speed drop

Trying again. I may not have been signed in to my account on "testmy".


http://testmy.net/stats/?&t=u&d=07142016&l=25&q=Sailor9645


I did several test at 1700 EST  with the same results.  I';ll try to retrieve these tests.