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Speed drop

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Distinguished Professor IV

Re: Speed drop

pbparker,

Good.  I see four tests, two of each, starting at 8:41PM.  You are using the right sizes, too.  That's good.  And, although we are in a peak usage time period, those speeds definitely look quite low.  If you are able, it's best to run the tests at various times of the day to see if there are any differences.  Also, again if you can, when you do a batch of tests, it's best to run at least three, and space them at least five minutes apart.  Then, as stated, try to do a batch at different times of the day, if you are able. 

Also, in case you didn't see above (there are a lot of posts so sometimes things can be missed), it is best to be directly connected to the modem, without the router being used, especially when trying to diagnose a low speed problem.  Sometimes routers can cause problems, so it's best to eliminate them when doing speed test. 

If you can, try to get a few more tests in, maybe a little later and some tomorrow.  You obviously can't do them while working, and nobody would expect you to.  Plus, you have to go to bed sometime.  LOL.  Just try to do a few here and there.  That will give a good idea of your average speeds and the higher and lower speeds can help in determining what's causing it. 

Hopefully they will be able to determine what's going on quickly and have you where you should be.   


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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New Poster

Re: Speed drop

There are another four tests run at 2100 hours EST.  These were done with FireFox to check the browser.  Tests appear to be similar.
http://testmy.net/stats/?&t=u&d=07142016&l=25&q=Sailor9645
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Distinguished Professor IV

Re: Speed drop

I see the two that were done at 9:15 and 9:17 were with the 6MB size.  Just try to make sure you do them with the 12MB size like the first two.  Surely slow, no doubt.   

Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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New Poster

Re: Speed drop

The last four tests at 2130 EST run with FireFox AND direct connection to modem.
Modem diagnostic is 0000-0000-0000-0005
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New Poster

Re: Speed drop

OK
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Distinguished Professor IV

Re: Speed drop

That's good.  You can use pretty much any browser you like.  Just do a few tests here and there, when you can, and I'm sure Chris will take a look at the results. 

Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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New Poster

Re: Speed drop

Test done again with 12Mb download.  No router and using FireFox. Not that worried about upload unless you need them for corrolation.
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New Poster

Re: Speed drop

Test again at 2330 EST.  No router and FireFox browser.
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New Poster

Re: Speed drop

Tests completed after 2358 EST were done with IE 11.
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New Poster

Re: Speed drop

Tests at 0019 and later on FireFox.