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Speed in NorCal dismal slow today

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Re: Speed in NorCal dismal slow today

@Liz, it is like I stepped back to September of 2017... with terrible speeds.

Tonight, at 10PM PST I am getting only 1.2Mbps download.

Any reason for this?

Thought we were finally over the speeds issues that plagued us for 6 months?

Here is a whole bunch of speed tests from earlier today to tonight, and you can see a major impact as the day progressed.

https://testmy.net/stats/?&t=u&d=04052018&x=90&l=25&q=macsociety

TJ

 

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Moderator
Moderator

Re: Speed in NorCal dismal slow today

Good morning TJ,

 

Thank you for the new tests, I saw your conversation with Jezra in his thread. I'm not sure if the sudden change was due to the rain lately in Amarillo, where your gateway is, but nevertheless I'll relay all of this to engineering for their input.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Re: Speed in NorCal dismal slow today


@Lizwrote:

Good morning TJ,

 

Thank you for the new tests, I saw your conversation with Jezra in his thread. I'm not sure if the sudden change was due to the rain lately in Amarillo, where your gateway is, but nevertheless I'll relay all of this to engineering for their input.

 

 


Yeh, it is bad today.

Raining out but not crazy rain.

Still signal in 100s... 112 actually.

I am getting under 1Mbps down.

;-(

TJ

HughesSpeed.png

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Moderator
Moderator

Re: Speed in NorCal dismal slow today

Hi TJ,

 

Thanks for the update. In reviewing your account, you're subject to the Fair Access Policy right now, and looks like this started the day you ran this last speed test.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Re: Speed in NorCal dismal slow today


@Lizwrote:

Hi TJ,

 

Thanks for the update. In reviewing your account, you're subject to the Fair Access Policy right now, and looks like this started the day you ran this last speed test.

 


@Liz

I am in FAP now but I did all sorts of tests before I fell into FAP end of last week.

Did you look at all those?

Several well under the norm.

Happy to use a token and run more if you would like.

But you can look back before I went into FAP, there were many tests run that day you asked me too.

Example... a 1.4Mbs down here.

TJBeforeFAP.png

 

 

 

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Re: Speed in NorCal dismal slow today

 

Another before I for sure fell into FAP.  That night I was getting very poor speeds.

Or should I expect that?

TJ

 

BeforeFap2.png

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Re: Speed in NorCal dismal slow today

I just used a token... will run more tests.... at the witching hour to see how speeds hold up.

Today at 5:45PM they appear good.

Unlike back when I ran the tests I had only 1.2 and 1.4 speeds before I went into FAP the next day.

Maybe I need my expectations set....

In a given month... should I expect couple days or slow speeds?  Should I see 1.x speeds "ever" when not in FAP.

I understand weather can hamper things but I just don't recall having weekly speed issues on Gen 4.

Every now and then would be a slow-up but not so pronounced as not being in FAP and getting 1.x speeds with no weather issues at my property.

TJ

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Re: Speed in NorCal dismal slow today

Hi @Liz

As I experienced last time, and not in FAP at the time, very poor speeds.

I suspect this is a not a fluke.  Fluke would be every now and then, not every time I run tests late in the evening.

Seems very similiar to when I was on beam 55 sat es19.

Nice and clear out right now.

Only 2Mbps down and 1.1 up.

Something is not right.

Please assist.

Thanks

TJ

PoorSpeeds.png

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Moderator
Moderator

Re: Speed in NorCal dismal slow today

Hi TJ,

 

Thank you for these details, I'll send over your observations and speed test results to engineering.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Re: Speed in NorCal dismal slow today

@Liz I will do more tonight too.

I will add a token and try to run some between 8PM and 10PM PST.  

Just seems between 7PM and 10PM PST things come to a crawl again.

Thanks for the support.

TJ