I can tell you that speeds that low are NOT the norm, so please don't get the idea that what you are experiencing is what the service is like for most people. It's definitely not. I hope that they can quickly find a solution to the problem for you.
With that said, if you have an alternative that you know works better, I can understand you wanting to get out of the contract ASAP rather than waiting to see if the problem can be alleviated.
Mine has been awful in the evenings for months now. All they can tell me is to reset my modem and router. I'm beyond disgusted because I pay too much for this poor service.
I just called and requested the Gen5 change. My internet went down a few times the other night so I was really frustrated. Having to leave home and go to a nearby business with free wifi versus being in my home is not happy customer status. I was given no problems at all with the upgrade and my service will convert on March 31st. I hope to be able to report a great improvement afterwards. I am an optimist, so praying this works as I don't want to cancel. I'm also a bit stubborn so would rather do all I can to make things work out. I hope others who have been told Gen5 is not available yet will track my comments to see if I can give a good review post Gen4. Fingers crossed!!
Fingers crossed, TampaGal! I hope everything works like it's supposed to.
Hopefully it will be a great improvement for you. From what I've been reading, it's been great for those who have upgraded thus far. Mine is scheduled for March 30th.
In the meantime, just keep in mind that you must be VERY careful when using public WiFi. VERY, VERY CAREFUL.