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Speed issues, can't stay on chat for Help

bronccat
Junior

Re: Speed issues, can't stay on chat for Help

I will let you know.  Hopefully on Wednesday.  Will they be able to communicate with me via email or text (VOIP Text)?

Liz
Moderator
Moderator

Re: Speed issues, can't stay on chat for Help

Thank you, I will tell them to prep for Wednesday. They will be monitoring your site, no need for any communication. Should anything change, please let me know.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

bronccat
Junior

Re: Speed issues, can't stay on chat for Help

I would think that actual communication is warranted at this point.

I desperately reached out yesterday via chat (from elsewhere) and was told that "I was informed to inform you that the issue has been sent to the corporate office and that the will be notifying you from their office".

That's was literally what was sent - right before I asked for a transcript twice and was told "Do to security concerns we do not email out information"
Again verbatim.

Also was told on FB messenger that this would be addressed and haven't heard a peep since last week. Nor have my messages been read.

Please put me in direct contact with someone who can address this.
Liz
Moderator
Moderator

Re: Speed issues, can't stay on chat for Help

Hi bronccat,

 

Thank you for this information. I also noticed on your account that you've reached out to our corporate office, so yes, one of our corporate representatives will be in contact with you to address your concerns. I've shared this thread with him so that he has more details on the troubleshooting attempted thus far. I'll go ahead and close out this thread, as I'm sure our rep will provide you with a resolution.

 

Thank you for your cooperation and understanding.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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