Speed revisited.

[Dennis Tracey]

I am a recent customer-under two months. I was promised up to 5Mbps, and get between 4.6 and 5.1. Promise fulfilled. $70 per/mo. is a rather high price to pay for that speed, but acceptable because satellite is the only service available to me. So, I'm happy that there is a company out there providing internet service to those of us who would not have it otherwise. Also, when I consider that I once paid $40 p/mo. for dial-up :-( , I'm pleased.

Customer support out of Mexico, however, leaves a bit to be desired.

[Jerry Sadowski]

If you think of Customer support of Mexico is bad wait until you go overseas to India or the Phillipines.

[SaraforHughes]

Thank you for your post Dennis, I'm glad to see these speeds. In terms of your customer service experience, I'd like to investigate this. If you happen to have a case number please list it in your response. I'd like to look into the notes pertaining to your call and figure out what we can improve on. I look forward to your reply. Thank you, Sara