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Speeds and disconnecting

537
New Member

Speeds and disconnecting

I'm a new customer and my connection is very slow and constantly disconnecting. I did a speed test today, not sure I can post the screenshot but speed was around 7. That's slow, but shouldn't be causing the disconnects. Hopefully someone can help.
2 REPLIES 2
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Moderator
Moderator

Re: Speeds and disconnecting

Hi 537,

 

Welcome to the community! I can help, we especially don't want your first experiences with us to be like this. 

 

So we can begin addressing your speed concerns, please create a testmy.net account and run 3-5 tests during different parts of the day. Post your test results link here in your thread. Please keep in mind that HughesNet will only accept testmy.net and the official HughesNet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.

 

Most important points to remember during this test:

 

-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)

 

-use the 25MB size download test file ONLY if on Gen5 Service Plan

 

-space each test at least 5 minutes apart

 

-post your results URL here, it may look something like http://testmy.net/quickstats/C0RR0SIVE

 

For a more in depth guide on running the tests, please visit: http://hninfo.us/speedtest

Thanks,
Liz

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Moderator
Moderator

Re: Speeds and disconnecting

Hi 537,

 

We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

 

Thanks,
Liz

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