Evan unfortunately the call centers are OFTEN behind on the times, so to speak. Just as unfortunate is the FACT that Official Posts here tend to go POOF in the night right along with the customer drama!! If it were me I would Save a COPY (not link) for future proof of Liz's guarantee as well as Katie's even more OFFICIAL Post:
katie, Official Rep
- 455 Posts
- 165 Reply Likes
Gosh, lots of negative vibes in here this afternoon. Maybe some explanation might help. The 30 day trail period was originally dropped for 2 reasons - DirecTV and others dropped it and it may still be gone but more importantly, satellite service installs are expensive. I don't need to tell you folks that. That antenna on the pole in yards is wasted effort for potentially casual buyers.
You can still get the 30 day trial today if you ask for it. Lastly, there's a reason why customers credit scores are not impacted by the use of our collections agency. If you find one, send them here.
OK next thing up ..how about some ideas for new contests...we need some fun happening.
Located within this thread :
https://community.myhughesnet.com/hughesnet/topics/are-the-sales-agents-required-to-tell-potential-n...this posts of yours link is this:
https://community.myhughesnet.com/hughesnet/topics/speeds-i-can-expect-to-get?topic-reply-list[setti...Just in case you need either one while dealing with the call center. as far as legal contract it is located here :
http://legal.hughesnet.com/Home.cfm as Sgoshe already mentioned the 30day trial is longer visible in the current published contract, However it would be a good idea to review the contract BEFORE you agree as well as SAVE a copy (not link) for referrence as ANOTHER recent change is the "O' Brian Policy" which essentially states that hughes has the right to change the contract as the see fit WITHOUT notification BUT you as a customer are governed under the contract AS WRITTEN the day you suscribe. not O'Briens exact words as that post whent POOF but for reference you can read SOMEWHAT about it here :
https://community.myhughesnet.com/hughesnet/topics/hughesnet_subscriber_agreement_management_plans?t...Again i wish you Good Luck as a Possible future customer