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State Code 23.1.1

Jeff_T
Sophomore

Re: State Code 23.1.1

It looks as though it failed a little earlier in the night this time

SS10_2.jpgSS7_2.jpg

Jeff_T
Sophomore

Re: State Code 23.1.1

Here are this mornings screen shots, do I need to keep posting these or am I in line for a more specialized level of tech support. An additional note, I had problems getting an internet connection today, it took over 40 minutes before I could pull up a web page, possibly all related?

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Liz
Moderator
Moderator

Re: State Code 23.1.1

Hi Jeff,

 

Thank you for this update. We'll look into this further for you, once we have updates I'll post back.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Liz
Moderator
Moderator

Re: State Code 23.1.1

Hi Jeff,

 

I ran diagnostics on your site and currently your equipment appears to be working fine. We had a service interruption last night which was resolved early this morning, but outside of that, have you been experiencing intermittent connectivity since your last post Friday?

 

Your cooperation, patience, and understanding are much appreciated.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Jeff_T
Sophomore

Re: State Code 23.1.1

@Liz Friday night I set my system up to record a video during the "Bonus Period" , the video was scheduled for 2:30am, the video recorded ok and my system was up and running the following morning and continued to be ok the rest of the day. I don't remember how I left the system Saturday and Sunday night, I seem to think I shut everything down before I went to bed, anyway I dont recall having any problems until the gateway went down yesterday. This is the pattern though, if I leave my PC on to record overnight everything appears to be fine, having said that I have only recorded 3 movies since joining HughesNet in November. To the best of my knowledge my modem has only faulted out once during the day time, I just don't want the problem to become an issue at inconvenient times. I will continue to keep a record of when and how things happen.

 

Jeff_T
Sophomore

Re: State Code 23.1.1

@Liz It faulted last night and the conditions were PC shut down and Modem powered up, all modem lights were healthy when I went to bed last night. This morning system light was off and diagnostics in the screen shots. When I go to bed tonight I will leave the PC on and Modem powered on and see if that makes any difference, in my mind you should be able to leave the modem in an idle state (not connected to anything) and be able to connect at will.

SS1_5.jpgSS2_5.jpg

Liz
Moderator
Moderator

Re: State Code 23.1.1

Hi Jeff,

 

I appreciate you keeping us up to date. Our engineers have recently been rolling out a change to sites encountering this 23.1.1 code. Have you noticed any improvement in service since Wednesday?

 

Looking forward to hearing back.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Jeff_T
Sophomore

Re: State Code 23.1.1

@Liz
Hi, I have had three times since Wednesday where I have had to cycle power to recover my modem, one of those times was during the day time.

I feel fairly confident saying that the problem only happens when the Lan is disabled for a period of time.

There are a couple of drawbacks for me regarding this problem apart from having to cycle power. The first problem is that each power cycle the modem will automatically try and download its software, this may be of no consequence or on the other hand if it was a 30MB file then I would be losing approx. 1GB per billing cycle if I had to reboot every day of the month. Secondly I have a phobia about keeping my Lan connected while I am not using it, my fear is of unwanted downloads.

This is no big deal right now especially if I know its being worked on.

My aim, in the near future, is to automatically connect at 2am and automatically disconnect at 8am so that I can record some media during the bonus times, if the modem problem is not fixed I fear it could fault out before the 2am connection time and I would lose my recording.

Liz
Moderator
Moderator

Re: State Code 23.1.1

Thanks Jeff. We'll have to check with engineering to see if we can confirm whether the fix was rolled out to you or not. I'll post back once I hear back.

 

Your patience and understanding are much appreciated.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Jeff_T
Sophomore

Re: State Code 23.1.1

@Liz

I've had a little over 3 days uptime right now so maybe things are improving. Did you ever check with engineering?