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State code 12.7.1 and 21.5.1

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New Member

State code 12.7.1 and 21.5.1

State code was 12.7.1 then jumped to 21.5.1 now it's back at 12.7.1
3 REPLIES 3
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Distinguished Professor III

Re: State code 12.7.1 and 21.5.1

The code may indicate a problem at your gateway. The HughesNet reps on this site may need to run remote diagnostics on your modem. They're here approximately during business hours, but you can also call the customer service number, 866-347-3292 , available 24/7. 

 

Turtle wrote:
State code was 12.7.1 then jumped to 21.5.1 now it's back at 12.7.1

 

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Moderator

Re: State code 12.7.1 and 21.5.1

Hello,

 

Welcome to the community, thank you for reaching out. I would be happy to assist you with this issue. Please send me a private message with the SAN or the phone number registered to the account.

 

Kathy 

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Moderator

Re: State code 12.7.1 and 21.5.1

We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

 

Kathy