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Status meter error/tokens

Professor

Status meter error/tokens

I'm seeing this error when trying to access the "Purchase Tokens" area of the status meter on a Windows 10 machine. I thought I might be able to click on the green WHY NOT? but it's not a live link.  Anyone else having the same problem?

restoretokenserror.PNG

 

 

 

29 REPLIES 29
Associate Professor

Re: Status meter error/tokens

I don't get that, but I can't purchase any tokens, I can only use a few of the free 500MB ones that I already have on my account.  I would assume if I didn't have those, that I would get an error...

I think this is due to us soon having new tokens available. https://community.hughesnet.com/t5/myAccount-and-Billing/Token-Prices/m-p/73264

 
EDIT: Just looked, new tokens are available on the website at MyAccount > Usage > Buy Tokens.
25GB for only $75, or 3GB for $9.00

Professor

Re: Status meter error/tokens

I noticed the new tokens ($3 a token -- don't remember how much it was before) on the iPhone app, and right now I checked the account like you mentioned, @C0RR0SIVE, and yes, there they are.  I imagine at some point they will show on the meter as well, or is that changing? I haven't gotten any prompts to download a new meter.

 

I have 25 gigs' worth of tokens saved up for emergencies, but I often click on things on the meter to see whether they're still working, and that's how I found the error. 

Associate Professor

Re: Status meter error/tokens

Shouldn't need a new meter for the new token packages, I just think they haven't finished with website updates, as the meter pulls most everything it displays from the modem, and various hughes systems.

 

Distinguished Professor IV

Re: Status meter error/tokens

Getting the same thing, though I'm sure they're just having a few glitches due to the Gen5 rollout.  

 

With that said, I've never purchased tokens, but if I ever do I will do it through the site, not the meter, even if the token part of the meter is working properly.  

 

Capture.JPG

 


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Assistant Professor

Re: Status meter error/tokens

Same error here.

Professor

Re: Status meter error/tokens

Thanks for the answers! Given that others see the same thing, I agree it must be due to Gen5 and website issues. I'm sure the tokens area will be restored eventually.

Honorary Alumnus

Re: Status meter error/tokens

Even in the past I would sometimes have issues getting connected to the Token Page from the Download Status Meter. I currently am getting the same error as all of you.

When that happened I usually could still access the Token Page by using the "buy tokens" button on the myAccount Usage Meter.

Doing so shows the following options:

Token Purchase.PNG

 

 

I see the prices have changed. This is a screenshot of the old prices and options:

Token available snip.PNG

 

 

 

Tutor

Re: Status meter error/tokens

tokens.JPG

Honorary Alumnus

Re: Status meter error/tokens

You will retain your free and prepaid tokens in the event of an upgrade.

Be advised that in the free token category that 6 is the maximum that can be stored in the 'available' category. I suggest that you, one at a time, click the USE button so that the value of the Token is then added to your Token Bytes data bucket. In your present state any further free tokens you might have received will simply fall off.

 

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