cancel
Showing results for 
Search instead for 
Did you mean: 

Still Disappointed

Alum

Re: Still Disappointed

Hello Glenn,

Quick question. What is the model number of the router that was sold to you.

- Chris
Advanced Tutor

Re: Still Disappointed

Yet another good question Smiley Happy
El Dorado Networks |Diamond Springs, CA | eldoradonetworks.com
New Member

Re: Still Disappointed

Model # DIR-619L-ES  It is a D-Link brand.
There should be a case number from a call on 6-21-2016 or 6-22-2016.
There should be a record of it. I was told that the call was being recorded. I was given a case number but cant find my notes on that. Since I was given a case number you should have a record of it. I know that I did not go and buy a $200 router just for the fun of it. I was told that it was bad. When I called in the last time I could not log on at all until the tech had me go around the router. At that time he told me mine was bad.
Glenn
Distinguished Professor III

Re: Still Disappointed

That's why I asked for the make and model of the old router. 


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Highlighted
New Member

Re: Still Disappointed

I was told the same thing by my contractor. My cisco router was working fine. He said I needed to buy the Dlink router directly from him for the Hughesnet service. Why would Hughesnet allow this to happen so consistently. When they come to someones home by your direction, they do represent Hughe
Honorary Alumnus

Re: Still Disappointed

kieffer111,

Hughes as a supplier of ISP services is only involved in the "networking" of a customers connection in only one circumstance.

That circumstance being if a customer asks for a router at the time of making their initial service order. That router is a specific model Dlink.

Under those circumstances the router IS being purchased through Hughes, will be supported by Hughes and warranted by Hughes.

In truth many new users don't know the difference between a Modem and a Router. Some may have a Modem with integrated WiFi and wish to reuse that. That being impossible as the Hughes Modem must be used with the Hughes service.

That is possible point of misunderstanding.

The installers themselves as subcontractors only represent Hughes only as far as the work order they have specifies. Anything beyond that is a not Hughes related, that is a business deal between you and that person.

That business that employs that installer is likely to have a number of employees. As in any other field their range of knowledge and experience is going to vary widely.

If a customer orders a router at the time of service order that info is going to be passed on in the work order and the business will send an employee known to have networking knowledge.

If that router is not included in the work order then it is possible that an employee that is certified to install but may not be fully capable of setting up a network is dispatched.

   

Advanced Tutor

Re: Still Disappointed

Yup, what GWalk said.

From the printed HughesNet® Installation Reference Sheets customers initial and sign during installs:

  1. Standard Installation includes:
    • Antenna mounting. The installer will determine a line of sight from a location on your home to the satellite and mount the satellite antenna there using a tri-mast roof / wall mount.
    • Installation of cable from antenna (outside) to the modem (inside) using a single point of entry into the room where the modem is located. The cable will enter through the exterior wall and terminate on the adjacent interior wall with a wall plate jack in the room where the modem is located.
    • Cables to connect the modem to the wall plate jack. The receive cable will be marked with red tape.
    • If there is no line of sight to the satellite from an approved structure that can support a tri-mast roof / wall mount then the installer will, with the customer's permission, install a pole mount that meets HughesNet specifications no further than 25ft from the home. A pole mount will be used only when it's the remaining option to provided high speed internet.
    • Grounding the antenna to a ground point to an NEC approved bonding point.
    • Compression fittings with dielectric grease and weather seal at all outdoor connection points.
  2. Non Standard Installation options:
    Customers have the option to purchase the following non standard extra products and services directly from the independent HughesNet installer in order to customize their HughesNet installation.
    • Wired/Wireless router. This device is necessary to network multiple computers to the internet through the HughesNet modem. A router is not included in a standard HughesNet installation.
    • Most independent HughesNet installers charge a small fee for networking multiple computers. Sometimes this fee is included in the purchase price of the wireless router.
  3. Customer Questions about the Order or physical installation can be immediately reviewed by calling the HughesNet Support Line at 866-774-6580

    _____ I understand that networking is not included in a standard installation. The installer may offer networking services for an additional charge.
El Dorado Networks |Diamond Springs, CA | eldoradonetworks.com
Advanced Tutor

Re: Still Disappointed

That's the right one. It's a good router. We've installed dozens, and I have two here I use in my office for both HughesNet and Comcast.

BTW, part of what you paid for was the time for the technician to install and configure your router. That probably cannot be recovered.
El Dorado Networks |Diamond Springs, CA | eldoradonetworks.com
Distinguished Professor III

Re: Still Disappointed

Have one, myself.  My folks do, too. 

AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
New Member

Re: Still Disappointed

I do not even have a copy of that. It has nothing to do with my problem of getting service after the sale. And I do know the difference between a router and a modem. And I also know the difference between taking care of your customer and just giving them the run around. Ya'll should go work for Hillary's Campaign.