They are- I am going to do an in-person visit today. BTW - I've added a month of credit to your account for the time being.
"Amanda headed to Engineering, where she proceeded to open a can of Whoop-A (r) on the unsuspecting crew."
Something tells me the engineers didn't listen to Amanda. Might I suggest stronger measures, such as a large stick?
More like migraine inducing.
And before the engineers say it's on my side, which they won't because they haven't even said anything to me, I have perfect connectivity to my router and modem
Some of these persistent/mysterious problems sometimes take them a long time to figure out -- you have given them a big head scratcher, apparently, but they'll get to the bottom of it. You may need to employ a Saint Bernard to rescue Amanda, though.
I'm noticing people disappear when they're trying to help you. This is so very X-Files.