Thank you for reaching out to us. I'd like to look into this for you, please private message me your SAN (account number) or the associated phone number so I can review your account notes.
Thanks for sending me your SAN. I looked at your notes and saw that they did try to call the number ending in 85 last Friday and left a voicemail with a number and PIN for you to call back to continue troubleshooting.
At your convenience, please give us a call back and reference this case number to pick up where you left off: 130981608.
Good morning jgrichardson67,
Just following up on your case and I'm glad to see we've reached out to you and dispatched a tech for your site this weekend. I hope it goes well!