And there are plenty of people willing to pay and then have their own OWNED equipment instead of paying HN and Viastsat monthly equipment charges forever.
No one is forced to lease their HughesNet equipment. The option to purchase is there and always has been.
Hi. I'm new and Im not tech savvy. I bought a Roku tv because I was told that it wAs cheaper than satellite. With that being said. I think it would have been nice when I called hughesnet for service to operate my tv, watch it and enjoy the tv; I think if hugheso
Hughesnet should have told me that they aren't good at streaming. Where I live, there were two choices. 1 was Windstream and 1 was hughesnet. I live in a camper and Windstream won't connect to campers so that left, you got it. Anyway, I had my Roku up on the wall, never turned on, which I told the rep before I purchased anything (I could have returned to store). No one mentioned. No one from best buy, Windstream and/or hn said I would not be able to watch one movie without seeing loading every 5-6min during movie. The guy that hooked my wifi up? Didn't want to be at work that day. It took him less than 1 hour to set pole, dish, line, throw a bunch of papers my way initial and sign and when asked if I had enough data was told oh yes. Just your cellphone and Roku? Plenty. When asked to help sign me up at hughesnet.com because the brochure said he would help me, he told me," that wasn't part of his job!"I just read that it was. Long story short, the landowner talk to him, I didn't. My mistake. He said initial and sign, you can finish reading after I'm gone, which is when I saw the 2year contract.i called customer service and the woman wouldn't let me finish asking about loading movie before she hung up on me. Now I have watched 2movies, that took forever to watch, my data was at 0 after 3days of no tv due to the snow and yes no connection. It's crazy in my opinion that with covid-19 you have to sign 2yr contract. Nobody really knows who is going to be here on this planet in two years and what ever happened to honest helpful people? I'm not the fullest crayon in the box; in fact I'm actually smarter than the average bear! But when you tell the service the deal and you ask if you are doing what you need to do, how hard is it weather they don't get a sale or they do, to be honest and help a fellow American? This small act of kindness probably would have saved some of us that have more or less said same thing a lot of trouble, time, and money, had we known about not being able to stream much with this company. I'm sorry I just HAD to get that off my chest. Any opinions would be appreciated. Thank you
Laura, when did all this happen? Was it recent? Also, before signing up for a subscription, did you read any of the information on the HN website and on the legal site, especially the disclaimers?
If your sales call was recent enough (3 to 6 months, sometimes longer), you can request a sales call review. When you request a sales call review, the HN representatives on this site will request the recording of the call and listen to it, to see what exactly the agent told you and what you replied. If you were misled or not told about the limitations of the service, you may see some benefit to you.
If you would like to request a sales call review, go to the myAccount and Billing section , click the blue button labeled "Start a topic," and ask for the review. Turnaround is usually 7 business days, sometimes more, sometimes less.
Please keep in mind that streaming eats data very quickly. If you want to watch live TV, your best bet is to get a regular TV set and a satellite TV subscription -- this works differently than satellite internet, and you can watch TV as much as you like.
Thank you! I really appreciate it