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Super Slow Connection and Download,l

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New Poster

Super Slow Connection and Download,l

My connection is extremely slow: a movie download from Amazon Prime is less than 1/2 completed after 60 minutes. Here are my speed test results:
<a href="https://testmy.net/db/dcac6EJsx">TestMy.net Test ID : dcac6EJsx</a><iframe loading="lazy" src="https://testmy.net/db/dcac6EJsx&f=1" scrolling="no" frameborder="0" height="380" width="100%"></iframe>
5 REPLIES 5
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Distinguished Professor III

Re: Super Slow Connection and Download,l

Please post the URL to your "My Results" page from Testmy.net

 

2020-09-20_7-39-04.png

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New Poster

Extremely Slow Speed

Cannot use Hughes Net for streaming or even downloading. Top download speed of 1.3 Mbps.
How do I get help?!
This service is not delivered as advertized.

https://testmy.net/361Z9LZpk.png
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Distinguished Professor III

Re: Extremely Slow Speed

Please do not post more than once, as that won't help.  Stick to your ticket here: https://community.hughesnet.com/t5/Tech-Support/Super-Slow-Connection-and-Download-l/m-p/127430, and follow the instruction given there. 

 

 

 

 

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Distinguished Professor III

Re: Super Slow Connection and Download,l

https://testmy.net/quickstats/mschermer

 

If the results linked above are from your account, you don't have enough results and your tests are not done correctly.

 

To have speed issues addressed in this community, first you will need to follow the procedure detailed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607

 

 

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Moderator
Moderator

Re: Super Slow Connection and Download,l

Good morning mschermer,

 

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

 

I did run diagnostics on your site and everything looks fine, but you may want to make sure the Android device with the MAC address ending in 07:a9 is closer to the modem, or on the 2.4 GHz network if it isn't already, or updated for optimal performance.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.