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Super Slow Download Speeds

CMcIntire
Freshman

Re: Super Slow Download Speeds

Ok, that makes sense, but it's not uniformly slow or fast based on different companies. Sometimes, it's just fine and the rest of the time, it's slow like this. If 90% of the websites I frequent are extremely slow 90% of the time, then how does that work out right? It honestly acts like it is throttled until we call about half the time and the other half, the help given is essentially, turn it off, turn it back on. Still not fixed? Turn it off, turn it back on. Still not fixed? Advanced tech...turn it off, turn it back on. Rinse and repeat until we get upgraded to a tech or to engineering who if they call back, turn it off, turn it back on... Most of the phone call is me running speed tests.
GabeU
Distinguished Professor IV

Re: Super Slow Download Speeds

CMcIntire,

 

I was only bringing this up as a possibile reason why your Microsoft download was going so incredibly slowly while testmy.net is showing your speed to be much higher than the download time would indicate.  

 

But, with that said, if you can post your testmy.net results URL, it would help, especially regarding the upload speeds being much higher than the download speeds, as you explained in your original post.  

 

Being that you've already run some Hughesnet speed tests, they can look at them, too, but you don't need to post them as those can be access on their end.  With that said, though, as Corrosive explained, those tests not matching could be due to congestion, or just Hughes' test being wonky.  I've found that when I run Hughes' speed test the results are usually pretty close to testmy.net's, but when they aren't they tend to be widly off.    


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
CMcIntire
Freshman

Re: Super Slow Download Speeds

I plan to post those results...as soon as I can get registered. At this point, I still cannot get registered, so cannot post the results.
C0RR0SIVE
Associate Professor

Re: Super Slow Download Speeds

If you would like, instead of creating an account (though it's highly recomended for your personal records, and to make tracking your issues easier) when you do the manual test, you can click on "Share this result" then click on "Result URL" and post each individual test.  Just note, you will have to do that for each and every test.

I have notified the testmy.net administrators of the email issue for account registration.

GabeU
Distinguished Professor IV

Re: Super Slow Download Speeds


@CMcIntire wrote:
I plan to post those results...as soon as I can get registered. At this point, I still cannot get registered, so cannot post the results.

That's right.  I apologize.  I had forgotten about you not being able to create the account right now due to an issue at testmy.  It's been a LONG day (been up since 2AM).  

 

 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
CMcIntire
Freshman

Re: Super Slow Download Speeds

Here is the result of the first test I was able to run tonight.

 

http://testmy.net/db/yHS2qE4Kd

GabeU
Distinguished Professor IV

Re: Super Slow Download Speeds

CMcIntire,

 

It looks like you had a few from earlier, as well, and even though they don't reflect the much lower speed you are seeing in the evening they will still be helpful.  Evidently they were still included, even though you were not able to verify your account at the time.  

 

This is the link that will allow the reps to see all of your test results.   http://testmy.net/quickstats/ceraandrob


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
CMcIntire
Freshman

Re: Super Slow Download Speeds

CMcIntire
Freshman

Re: Super Slow Download Speeds

Thanks Gabe. Nice to know that it is tracking it even if I can't do anything with the account. Latest test was 1.8 Mb/s average.

Liz
Moderator
Moderator

Re: Super Slow Download Speeds

Good morning CMcIntire,

 

Thank you for running the tests, we'll include this on our list to engineering. Once we have any updates to share I'll post back.

 

Your patience and understanding are much appreciated.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!