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Super Slow Internet

manders79
New Poster

Super Slow Internet

Hello!

I am experiencing extremely slow internet speeds. I keep buying tokens because it feels like I am being throttled but I see no difference!

I am barely able to send an email. No gaming and can’t even watch Netflix. Not exaggerating - dial up speeds.

Can you please look into this for me? I have an internet business and honestly can’t even complete what I need to do.

I am really looking for assistance and advice. THANK YOU for helping me. I truly appreciate it and looking into this timely.

Mandy
14 REPLIES 14
GabeU
Distinguished Professor IV

Re: Super Slow Internet

@manders79

 

Tokens are only utilized if you are actually out of your plan data and being throttled.  Is this the case?   When you click on the following link, are both boxes at the top of the page green?  http://192.168.0.1/#!/usage  Are you seeing data available under Anytime Data?  

 

Are you seeing any State Codes listed on the following page?  http://192.168.0.1/limited.html#!/state_code/state_code_monitor


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
manders79
New Poster

Re: Super Slow Internet

@GabeU
Yes. Both lights are green. I am burning through mbps and not streaming ANYTHING. I feel like it’s burning through as it’s working so hard to load something basic like my email. Not joking it sometimes takes minutes and/or times out.

There are no current codes but the 2 listed are:
11.3.1 and 24.1.1

I appreciate your help
manders79
New Poster

Re: Super Slow Internet

I need this addressed ASAP please. It is taking 55 seconds to load a page and I am utilizing my cell phone service to get faster internet. I pay for faster service than this. Please help
GabeU
Distinguished Professor IV

Re: Super Slow Internet

@manders79

 

Sorry I haven't responded.  I lost my power yesterday due to the snowstorm in the northeast and it just came back on this morning.  

 

The 24.1.1 state code indicates throttling of your service, but buying tokens will reset that, which you have done.  If you're not streaming, which is normally the activity that people perform that burns through a ton of data, something else is going on to chew through your data.    

 

11.3.1 means "FLL is not locked", which sounds like a connection issue, but something like that can be caused by weather, and it should have only been temporary.  

 

What devices do you have connected to your HughesNet service?  Additionally, and specifically, do you have a satellite TV receiver connected to HughesNet, and even more specifically, a DirecTV receiver?  

 

Do you have anything that's connecting to the iCloud or Microsoft's OneDrive service.  Either of these cloud services can use a lot of data, as well.  

 

If we can't figure out what's chewing through your data, we'll then get the reps involved.  They're on M-F from approximately 8AM to 5PM EST.  

 

Edit:  Additionally, anything draining your data will cause anything else you do with the service to be slowed, as your bandwidth is already being utilized by whatever it is that is draining the data.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
manders79
New Poster

Re: Super Slow Internet

Thanks for following up.

Yes. I recently bought more tokens and got some snow, so that is to be expected. I have Dish and will see if it is connected but I haven’t been able to stream Netflix Through it since I started service so I doubt it. But I’ll double check.

I do have Apple products - phones, mac and laptop and probably have iCloud but not sure if it’s loading all of the time. Do you have advice on how to check that?

I am actually having to use my iphone data right now to access this site. Boo. It’s really bad.

I appreciate your help

GabeU
Distinguished Professor IV

Re: Super Slow Internet

Unfortunately, I'm not very familiar with Apple products.  A few things that can use data, and sometimes quite a bit, are syncing between devices, updates, and the iCloud.  I'm not really sure how to check the iCloud to see if it's on and active, but if you figure out how to check it on your phone and mac, I would turn it off.  One thing is for sure, though, and that is that one or more of your devices is chewing through your data.  If you're not streaming and not really doing much of anything that's data intensive, there is no way you should be running out of data like you are.  I'd be willing to bet it's the devices using the either using the cloud or getting updates, or your Dish Network receiver being connected and using data.  

 

But, with this said, the first thing I would try is disconnecting your Dish Network receiver from HughesNet if it is, in fact, connected to HughesNet.  I know that Dish Network receivers tend to use less data than DirecTV receiver, but they're both recommended against being connected to HughesNet because the data they can use, even when you're not watching anything On Demand, can be substantial, and it can't be controlled.   Since you haven't been able to stream anything it may not be.  DirecTV's will let you know right off the bat that it's not even connected, so if you are able to even connect to Netflix through it, it may very well be connected.  

 

I'm trying to remember who our resident "expert" is with mac products.  I think it's @MarkJFine, though he hasn't been on in week.  If not, with the reps being back on Monday they may be able to help with the settings on Apple devices and how to check if they're using the cloud.  

 

Sorry I can't be of much help with the Apple products, but someone will be.  Again, though, I'd check that Dish Network receiver, and if connected, disconnect it.  I'm not sure how that goes with Dish Network and WiFi, but there should be some way to disconnect it from the WiFi, whether entering incorrect SSID or password info, or using a built in disconnect option (DirecTV doesn't have one in their receivers (they like to make it difficult Smiley Tongue )).  If it is connected and you disconnect it, I'd be willing to bet that you'll see your data usage drop considerably.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
manders79
New Poster

Re: Super Slow Internet

I disconnected Dish - I could stream anyway and hoped it was my magic ticket. It wasn’t
manders79
New Poster

Re: Super Slow Internet

I also cleaned my mac and turned off iCloud services that were not necessary. I’m still at a loss. Please advise
Wudrest
Sophomore

Re: Super Slow Internet


@manders79wrote:
I also cleaned my mac and turned off iCloud services that were not necessary. I’m still at a loss. Please advise

I use only mac products and have never had any trouble streaming UNTIL I signed my CONtract with HughesNet.  I have verizon wireless and at another location I have the option of 2 more internet providers.  I have another year in my CONtract.  It plainly says no speeds are guaranteed.