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Super Slow Internet

GabeU
Distinguished Professor IV

Re: Super Slow Internet

@manders79

 

To narrow it down, now that you've disconnected the Dish Network receiver and turned off iCloud, what is it that you are still exepriencing?  

 

Slow speeds?  Data drain?  Both?  


 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
manders79
New Poster

Re: Super Slow Internet

I have no other options.
manders79
New Poster

Re: Super Slow Internet

Both but most concerned about speed. I tried to do a work internet call and it didn’t work. The service was saying my connection was “too slow” to participate. It said I was running 1.5 mbps. I had bought new tokens prior. I need help please
GabeU
Distinguished Professor IV

Re: Super Slow Internet

@manders79

 

Though I know it's annoying, in order for the reps to help with speed issues they're going to need a few speed test results, and from speed tests run a certain way.  These speed test results will give them the info they need to help determine what might be causing the speed issues.  The following lays out the protocol for the tests...

 

 

To help the HughesNet Customer Service Reps get a head start on your speed concerns you should create a testmy.net account and, while signed into that account, perform 3-5 tests during different parts of the day, then share the account results link with us here.

Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-disable the WiFi while the speed tests are being performed
-use the 25MB size download test file 

-If testing upload instead of download, you must use a 4MB size upload test file
-space each test at least 5 minutes apart
-post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername


For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx

The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.

 

If you are unaware of how to disable the WiFi in the HT2000W, please see "How do I manage my built in WiFi modem?" in this PDF.  Make sure to click "Save Settings" after unchecking SSID Enable for each radio individually, as unchecking all four, then clicking "Save Settings", will not hold the settings.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Liz
Moderator
Moderator

Re: Super Slow Internet

Good morning manders79,

 

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.