well, here we go again, have not been on here because HN is sooooo slow and complaining does not do much good, always the same answers. About 6 month ago I had a go around re- Data loss, that has been ok, my account was monitored for about 4 weeks and all was well, soon after that my internet speed was super slow and has been like that until now, getting pretty tired of this. I have kept a DAILY log of my sign in, times and usage. Just today it took from 6.18am till 7:05 am to pay 2 bills online, getting thrown off twice, a confirmation email from Verizon took 6 minutes to receive. I update early in the morning because it takes so long, Norton sec. updates 1 1/2 hrs. Yesterday Ctrl Ctr. status light was yellow for 2 hrs, I had NO access to satellite, I can go on and on, and that only in the last 6 month , I have been a customer of theirs for about 4 1/2 yrs now and one would think service would have gotten better, oh NO, HN is the worse provider ever. We have had great weather, clear skies. I took my computer to a friends house , she has cable, wow, that's what I call high speed. NOT like HN . Also it does NOT matter what time I use my computer, it is always super slow. A 1 min. video takes 5 minutes to look at with constant buffering. Again I have I desk top computer, no router or other devices, I am a senior just trying to keep in touch with the world, use FB, email, ebay and sometimes read a local paper online. other then that HN is useless, no games, movies, videos or anything else, Try sending a picture to a friend, impossible . Emails... have to delete one at a time constant buffering and when I click on the email to delete it, it opens , not good. Trying to get to the email is another thing, have to try 2 and 3 times, That is HN. I tell anyone that is looking for a provider to stay away from HN. A neighbor up the road was told to get special adapters etc. which they did ($300.00) they have HN, it did nothing. All the complaining does no good, first 3 month were great, after that HN only wants your money. My son has EXCEDE next door, been monitoring that so far so good, will switch to that in the near future if his service stays as it has been , for less money too. Well HN a very dissatisfied customer here.
Liz, Official RepGood morning Euni,
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I see you're still on one of our legacy plans which only offers up to 1 Mbps in download speeds. What kind of activities are you trying to do online? At this point, with websites being more multimedia content heavy, everything may seem slow at 1 Mbps.
Data at 445, all I did was post here and read/deleted email.
That's all you did that you KNOW of.
Again, there are PROGRAMS .... those you can see and there are PROCESSES ... those you are not going to "see" running but you will see their effect on your allowance.
They do not run all the time, they come and go.
That is what GlassWire is for ... to see what program ran and how much data it used AND what unseen background process ran and how much data they used.
So, what does GlassWire show for that defined period ?
I am going to post a screenshot of my GlassWire output for a period I will define.
So, by the numbers ......
(CLICK ON THE PICTURE FOR A LARGER IMAGE)
Follow these steps:
#1: SELECT THE "USAGE" TAB
#2: SELECT THE "APPS" BUTTON
#3: SELECT THE "WEEK" BUTTON
#4: MOVE THE "SLIDERS" TO DEFINE THE DESIRED PERIOD WITHIN THE WEEK
NOTE: The time and dates are in the "banner" near the top/center
#5: THE TOTAL OF ALL DATA USED DURING THE DEFINED PERIOD IS DISPLAYED INCLUDING UPLOAD AND DOWNLOAD
#6: A LIST OF ALL THE PROGRAMS AND ALL THE PROCESSES THAT USED DATA DURING THE DEFINED PERIOD.
The amount of data used is listed right after the program/process name
The biggest users are at the top.
In my example the top user for that period was Internet Explorer (browser) @78.1 MB used
followed by Thunderbird (email client program) @ 14.8 MB
Both of those are "programs" ... I can "see" them open on my desktop .. I know they are running, I just don't know how much data they used until I call up a report from GlassWire.
The next user in my list is Avast Service .... this is associated with my anti-virus program and this is a "background" process that ran (in addition the anti-virus program itself) and I would not have been aware of the data used by this process without looking GlassWire but known or unknown, it still hit my data allowance for 10.7 MB.
As to your speeds, You have a "legacy" service with an max "up to" of 1 Mbps.
System loading including the satellite, beams and individual Gateways are going to vary ...
Usually Hughes tries for 60% or better of max plan speed but this is not always possible.
Regardless of your "data throughput" at a given instant ... if you are getting 1Mbps total and you have more things running than you know .. each will receive a portion of your total throughput.
1 Item running .... it gets 1 Mbps
2 items running (one known, one unknown) each gets 500 Kbps, the known seems slow.
As to upgrading and holes in your roof ?
It depends on line of sight of course but when I upgraded from my former HN7000s system for a HT1100 Gen4, the new reflector/arm/TRIA was mounted on my existing mast, everything was inspected and no "new holes" were needed.
Bottom line here is:
You are on a now antiquated system with limited throughput at best.
You claim you are loosing data and at the same time have poor speeds.
You don't seem to grasp the fact that your computer has many background processes that run unseen that will use data and cause your known programs to seem "slow" because they are sharing your already limited bandwidth yet you have GlassWire installed ....
Reconnected at on 5/23/16 at 5:43 AM, Data reloaded to 500MB. Used PC until 6:39 AM , Data still at 500MB , shut down. Turned on 8:02AM Data at 466 MB.
This simply sounds like an instance of the data shown at 6:39am not reflecting your usage from 5:43am to 6:39am correctly. When you turned it back on at 8:02am, the updated data remainder was most likely correct (having been used earlier, but not reflected correctly at that time).
A 34MB usage in that time is not at all unusual. Simply turning your computer on and it checking for updates will burn through some MBs, even if it doesn't find any. When I had Windows 8.1 on my computer, just turning it on would burn through about 15mb, checking whatever it was checking, every time. It was similar with Windows 7. Also, again, BITS (Background Intelligent Transfer Service) is another thing that will download things in the background without you ever knowing it's doing so unless you check the usage.