Euni,
Many times when a user complains of data loss (and slow speeds as the two go together) they are positive that Hughes is stealing their data and really won't consider any other alternative.
The usual procedure is to advise the customer to perform a modem isolation test to determine if Hughes is the problem.
The data HAS to going somewhere and that loss can only be in one of three places:
Misunderstanding (refill, Anytime/Freezone/Bonus Bytes)
On the Hughes end (run modem isolation test)
On the user end.
In every official reply here in the Community the Reps give a rather lengthy list of advice including the activities of Win10:
Here is an example:
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Thanks for posting. I checked your account and see what you are referencing. Having a data limit does take some getting used to. Good thing is, we have some tips in helping you conserve data and get rid of data leaks. Whether you are watching videos or just browsing, there are many factors that could affect how fast data is used on your network.
First thing I would do is use a browser like Google Chrome, Firefox, Opera, Or Safari. These browsers offer useful extensions like ad blockers that will help you in using less data, and have a smoother browsing experience in general. This extension is from Chrome that I use myself:
https://chrome.google.com/webstore/detail/adblock-plus/cfhdojbkjhnklbpkdaibdccddilifddb
Second take note that many more devices are capable of connecting to the internet: phones, tablets, gaming consoles, SmartTVs, and even refrigerators can connect wirelessly to the internet. Keep track of what devices you leave running on Wi-Fi.
Do you have Windows 10? Your computer and any other programs you use will often keep working in the background, even if you're not actively using that program, in order to keep your system/program up-to-date. Anti-virus programs will periodically use your internet connection to check back with their malware database for any updates. You should have an option to turn off auto-updates and/or schedule them for a later time. You can also set automatic windows updates to run only during the bonus period if you have windows 7 or below. Win 8/8.1 and Win10 will allow some control of this mainly with its metered connection settings however here is a more in depth way to help you with Win10 data management. Take a look here:
http://www.cnet.com/how-to/monitor-your-data-usage-in-windows-10/
For streaming lovers and multimedia content: Netflix, Hulu, YouTube, Facebook, Tumblr, Instagram, news sites, and other websites will contain videos, animated gifs, and sound clips that may start playing as soon as you land on the site. So much content, so easily available almost everywhere on the internet. For starters, try disabling auto-play video on Facebook:
https://community.myhughesnet.com/hughesnet/topics/how_to_disable_autoplay_videos_on_facebook
or adjusting your Netflix playback quality to low/SD: https://help.netflix.com/en/node/87
- more data sources can be found here, as posted by a fellow community member: https://community.myhughesnet.com/hughesnet/topics/data-usage-sources-common-and-not-so-common
The most important tool to download is the Status Meter, available in the Customer Support Center, to help you monitor your data usage: supportcenter.myhughesnet.com
Also, take a look at www.glasswire.com
Your cooperation and patience are greatly appreciated. I hope all of this helps. We look forward to hearing back from you.
Thank you,
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Hughesnet does inform users of Win10 activity and does offer advice on how to track data loss issues.
The problem is most subscribers refuse to put in the effort to troubleshoot the issue.
Most users simply don't believe that a program that is set to NOT update would just turn around and do it anyway so I posted this topic showing the data loss AND the limitations set for the program in this topic:
https://community.myhughesnet.com/hughesnet/topics/data-loss-and-thieving-software
