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Super slow , here we go again !!

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Euni
New Poster

Super slow , here we go again !!

well, here we go again, have not been on here because HN is sooooo slow and complaining does not do much good, always the same answers.  About 6 month ago I had a go around re- Data loss, that has been ok, my account was monitored for about 4 weeks and all was well, soon after that  my  internet speed was super slow and has been like that until now, getting pretty tired of this. I have kept a DAILY log of my sign in, times and usage. Just today it took from 6.18am till 7:05 am to pay 2 bills online, getting thrown off twice, a confirmation email from Verizon took 6 minutes to receive. I update early in the morning  because it takes so long, Norton sec. updates 1 1/2 hrs. Yesterday Ctrl Ctr. status light was yellow for 2 hrs, I had NO access to satellite, I can go on and on, and that only in the last 6 month , I have been a customer of theirs for  about 4 1/2 yrs now and one would think service would have gotten better, oh NO,  HN is the worse provider ever. We have had great weather, clear skies. I took my computer to a friends house , she has cable, wow, that's what I call high speed. NOT like HN .  Also it does NOT matter what time I use my computer, it is always super slow. A 1 min. video takes 5 minutes to look at with  constant buffering. Again I have I desk top computer, no router or other devices, I am a senior just trying to keep in touch with the world, use FB, email, ebay and sometimes read a local paper online. other then that HN is useless, no games, movies, videos or anything else, Try sending a picture to  a friend, impossible . Emails... have to delete one at a time constant buffering and when I click on the email to delete it,  it opens , not good. Trying to get to the email is another thing, have to try 2 and 3 times, That is HN. I tell anyone  that is looking for a provider to stay away from HN. A neighbor up the road was told  to get special adapters etc. which they did ($300.00) they have HN, it did nothing.  All the complaining does no good, first 3 month were great, after that HN only wants your money. My son has EXCEDE next door, been monitoring that so far so good, will switch to that in the near future if his  service stays as it has been ,  for less money too.  Well HN a very dissatisfied customer here.


150 REPLIES 150
Euni
New Poster

CHARLES.... I found it, could not find it Explorer File, found it in Control panel under "Folder Options", went back to (C:) drive and there is the file $Windows-BT, date 5/24/16 ,  I guess ready to download,  now how do I get rid of it? ...
Gwalk900
Honorary Alumnus

Well, assuming its already ... in total downloaded, it will just download again unless you have run GWX control panel.
GabeU
Distinguished Professor IV

Gwalk,

Would the size of that folder/file reflect if the upgrade has already been downloaded, or is the actual upgrade downloaded to a different area, or maybe even multiple areas with multiple files?


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
CharlesMcCool
New Poster

2.5-6Gb and its a hidden folder
CharlesMcCool
New Poster

Run the GWX or Never10 and I believe they both remove the folder also if not I would just leave it based on how much free space you have, otherwise you can run disk cleanup and select clean system files
GabeU
Distinguished Professor IV

Charles,

I didn't read up far enough.  I see now that the file itself IS the actual download, not just an indicator of the downloading/downloaded upgrade.  So, if the file is there, it's either in the process of downloading or already has.  And I imagine if that file were deleted, it wouldn't be long before it's right back there, having burned through another 2.6GB of bandwidth to replace it.  Ugh.  Thanks. 

Microsoft...GRRRRRR! 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
BirdDog
Assistant Professor

What the heck is with the chickens here? Gwalk now Charles......time for a dog revolution!
Gwalk900
Honorary Alumnus

This Chicken has to get up at 5 am.
Gnight !
Euni
New Poster

I think this ol hen will leave it alone for now, the "never10" or GWX is a bit to complicated for my little brain, Yes Gabe it is there in a hidden folder, interesting, learned a lot.   
Gwalk900
Honorary Alumnus

Isn't it sad the way that is getting sneaked in ?
Look at how may people are affected by this.
Look at how many folks won't follow thing down the way you did.
Euni
New Poster

got a question, now , the file is there in the hidden folder, when my PC tells me to "update and restart" will  W10 get activated and update from W 8.1 to W10 ?
Euni
New Poster

last 2 days super slow, no internet, barely can get email. at 5:30 AM did Norton security update, took 40 minutes, anything else impossible. Was able to check Control Ctr. , looks ok, 500 MB ( but could not use  my PC last 2 days)  sunny outside, signal 165. So why is it sooooooooooooo slow, ?
Euni
New Poster

tried to look at Glasswire, no go, thought maybe because of the holiday, lots of traffic, been on here since 5:30 AM, nothing, barely able to post this. Was OK til 5/28/16, next day nothing, 

Euni
New Poster

can't even close this window, will have to shut down manually, to submit any post on here, have to try 2-3 times with waiting 20-30 seconds in between.  Grrrr.
Euni
New Poster

would like to run speed test, can't find the link Rep. Liz posted 
Euni
New Poster

did Speed test thru dashboard, was able to do 2 tests, looked fine. Normally my PC is slow but not like this. Hope I can get to Glasswire.   :0(
Gwalk900
Honorary Alumnus

The inability to close a window would indicate a problem within your computer .
As to "getting to Glasswire" would also seem to be computer related because the Glasswire program is installed "in" your computer not "out" on the internet.
Euni
New Poster

was able to look at glasswire, looks like something going on with "windows", got on to FB Microsoft, lots of complaints over the weekend, nothing works due to W10 upgrade, maybe that's what is happening  with my PC.
Euni
New Poster

Euni
New Poster

Hello there Charles and Gwalk, long time no complaining.  :0)  , well took my PC to a "well respected" shop and had the owner take a look at it, all was well and I had a long conversation about computers in lay terms so my little brain could understand it.  Also got some explanations re: windows 8 and 10, I wanted  W7,  but to change that on my PC would not have been worth  it, soooooo I traded it for a NEW CUSTOM build PC with Windows 7 which I now have to learn , DUH...... just had this PC for a couple of hrs, can someone tell me how I get the tool bar up on top?  Brain freeze.... so far so good, working good, even had the PC man install HN status  meter which never worked on my other PC, so that's good too.  Signing off for now, trying to figure where all the stuff is.
Euni
New Poster

**** found it****