Super slow upload speeds

[kelley.nesbitt5]

My upload speeds have become extremely slow in the past few days.  I just ran a test from myhughesnet and upload was .39. Is this normal for Gen 4, Pro package? 

[kelley.nesbitt5]

I have to use the VPN to connect the remote desktop.  It doesn't work without it.  I have worked from home for the past 7+ years on Satellite with the exact same set up as I have now.  Nothing has changed.  I connect to the VPN then I connect to the RDC and I access a computer at the company I work for.  Been working that way since 2010 when I moved to the sticks.  Otherwise, I'd be golden.

[C0RR0SIVE]

@Amanda

I am out of ideas on this one...

@kelley.nesbitt5

When you are able and have time, please share the testmy.net account results link with us, I honestly am out of ideas as getting VPN to work over satnet is difficult at best, and adding on extra encryption that RDP calls for just makes it even more difficult, which is why I am surprised it did work for you in the past.

[kelley.nesbitt5]

@C0RR0SIVE

It worked last week, just fine.  I got it to work for a hot second on Monday and then dropped.  I've done a couple of speed tests and will post shortly.

[Amanda]

kelly.nesbitt5

Can I move your plan down to the original one to see if that fixes it? 

Amanda

[kelley.nesbitt5]

@Amanda

That's fine, please let me know if I need to reboot anything.

Thank you!

[Amanda]

No problem - the switch back has been made. For troubleshooting sake, you'd might as well reboot your router/computer. If this works then I suspect a configuration difference (most likely unintentional) between the two service plans is the problem. I haven't read through the whole thread, but it could also be some type of DNS mismatch (switching service plans will put you on a different route which gives out a different block of IPs/DNS addresses)

~Amanda

[donsjgm]

Amanda is most likely correct about the IPs/DNS business. The primary clue is the fact that the ping couldn't reach the remote computer.

Until you can ping the destination computer the connection Can NOT be made.

Once you can ping the destination computer it is then a separate matter to establish (and/or troubleshoot) your RDC.

Don  🙂

[kelley.nesbitt5]

@Amanda

Hi Amanda, sorry for the late response, been a busy girl.  I was unable to access over the weekend at all.  I even tried my husband's hotspot.  However, Monday morning when I tried, I was able to access everything and have been able to all week. 

Please confirm a credit has been added to my account for the reversal of the plan.

Thank you!

[Amanda]

Hi kelly.nesbitt5

Did you have any luck this weekend? 

Amanda

[Amanda]

Hi kelley.nesbitt5

This is a really odd situation.. So you changed your service plan and now RDP does not work? If that is the case I can move you back to your previous plan and see if that works? If so, I will alert our engineers. It could be an issue with the plan configuration.

~Amanda

[kelley.nesbitt5]

@Amanda

My RDP hasn't worked all week, so on Wednesday I upgrading hoping I could get better speeds to access my remote computer but to no avail.