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System Receive and Transmit lights are off.. no internet

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New Poster

System Receive and Transmit lights are off.. no internet

Help, I have no internet. For 10 days nothing. I hooked my desktop to my hotspot on my phone plan and plugged in a wire from my computer to my HughesNet router and found this state code. 11.2.1 and my satellite receive signal says it’s 15.

System status
Satellite receive status. Down 11.2.1
Satellite transmit status Down 12.2.1
TCP Acceleration Down
3 REPLIES 3
Assistant Professor

Re: System Receive and Transmit lights are off.. no internet

No snow/ice on the dish? Bad weather at your location or gateway?

New Poster

Re: System Receive and Transmit lights are off.. no internet

Weather is clear. Dish is clean and unobstructed.
Moderator

Re: System Receive and Transmit lights are off.. no internet

Hello Kori,

Thank you for reaching out to us. I apologize for the issues with no connectivity. For further assistance, please see your private messages.

Thanks,

*Felicia*