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System light off

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PilotOR
New Member

System light off

Yesterday afternoon, 3/6/21, saw System light was out, service was down. This morning, up at 8am, System light is still out. I unplugged the modems power cord at the wall, waited 45 seconds, plugged it back in and same result. All other lights are on/blinking but System light is still out? HELP!

3 REPLIES 3
maratsade
Distinguished Professor IV

The HN reps on this site can run remote diagnostics on your modem to see what may be going on and if a tech needs to be sent out.  They're on M-F during business hours and typically reply within 48 hours.  You can also try calling the 24/7 customer service line at 866-347-3292.  

Liz
Moderator
Moderator

Good morning PilotOR,

 

I see it's your first post here, so welcome to the community! Have you called in for help and if so, are you back online? I don't have your account number (SAN), but if you need additional assistance from me, please privately message me your SAN so I can take a look at your site.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Liz
Moderator
Moderator

Good morning PilotOR,

 

We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!