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System

Assistant Professor

Re: System

Since she is also complaining about the data limits I have a feeling her speed issue has more to do with being in FAP mode frequently.
Honorary Alumnus

Re: System

I agree ...

All users need to be aware of the Modems SCC to check system status and the other "tools" available to track usage.


Honorary Alumnus

Re: System

I agree, the reality is that Hughes is a capped service ... not a "all you can eat buffet".

What I'm saying is ... if your system isn't working, look at the 5 LED's on the front of the modem .. are they all lit ?

Next, look at the modems SCC at 192.168.0.1:


Just a glance at the color of the two icons at the top will tell the story.

New Member

Re: System

You know, you people act like I'm some kind of idiot.   ATT wasn't available when we moved down here.   Another thing, I'm pretty sure I said I couldn't afford anymore data.   My husband and I are on a fixed income.   I'm not talking about dial  up either.   You know  what never mind answering me.   I should never had joined this discussion.   I'm not stupid, I'm not technically challenged, and I don't appreciate the implications that I am.   If I could afford more data, I would.   If you're satisfied with HN then great.   A lot of the comments I've read there's a lot of people out there that think it stinks.   So good bye. 
Assistant Professor

Re: System

I don't think anyone who replied was treating you like an idiot. But being defensive is your right. We were only trying to get a better idea what your exact complaints are and provide some feedback that may help. 

Goodbye and I really do hope you find a solution to your problems sooner than later.
Moderator
Moderator

Re: System

Good morning Carol,

Welcome to the community and thank you for posting. We are here to help, so if you would like to help us address your concerns, please post a case number or the serial number located on the bottom of your modem so we can pull up your account. Once we have your account handy, we can run remote diagnostics on your site to check the HughesNet equipment and ability to communicate with the satellite. 

To further help us address your speed concerns, please connect your computer directly to the modem and run some speed tests for us to evaluate. Please run a set of 5 speed tests 3 times over the course of a 24 hour period for us to properly evaluate your speeds. 

Speed test: http://consumer.performancetests.hughesnet.com

Your cooperation, patience, and understanding is appreciated, and we look forward to hearing back from you.

Thanks,
Liz
Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.
Moderator
Moderator

Re: System

Hi Carol

It's been a week since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

Thanks,
Liz
Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.