T-Mobile Cell spot no longer works after upgrade from Gen4 to Gen5

[C0RR0SIVE]

Potentially...  These devices all state that they may not work with satellite, and it's due to latency.  Different carriers might have different requirements as far as latency is concerned.

[bbdaines]

I am trying to use a T-Mobile cellspot, this has to be the worst customer service in the entire world, stupid questions that go on foreverer, no idea what they are talking about,.. I am so out of patients, this is going to be a long 2 years with these people..

[bischof]

How do you do that? I am in my wireless settings and I don't see any option for that?

[GabeU]

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bischof wrote:

How do you do that? I am in my wireless settings and I don't see any option for that?

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Which settings are you referring to?  Because you're new here you may not know, but when replying to a specific post it's best to either quote the original post, or reply to the person who wrote the post, which you can do by either just typing the name, or by typing the @ symbol, at which point the names of those who have posted in the thread will come up, and you can click on it to put in on the page.  Like this... @bischof  

If you're referring to the uPnP, the issue that caused some people to need to turn it off has been fixed since that post and doing so would no longer make any difference.  If you'd still like to try, though, it's under the Administration settings in the Wifi section.  While in the System Control Center click on WiFi Settings, enter the password (admin is the default password), click on Aministration and then UPNP.  Uncheck it, save the settings, and then see if it works any differently.  It probably won't.  Make sure to recheck UPNP when you are finished if it does not work.  

[bischof]

I am having the same issues as the original poster for this thread. I have tried everything on here that has been suggested and my CellSpot just keeps flashing the green power light and the orange internet light. I contacted Hughesnet before for this issue and they're saying they can't open ports 4500, 500, and 123 but it's showing they're enabled on our end. Just tried calling Hughesnet again and was hung up for the millionth time. I don't know how they can legally stay in business.

[bischof]

@GabeUWhen going in to check the UpNp for the first time, it wasn't checked. I have now tried with it checked and unchecked and still the same. 

[GabeU]

@bischof

Well, it was worth a try, anyway.  I'm not familiar with cell hotspots, save for knowing that they often don't work well with Hughesnet.  Perhaps someone else may have some ideas of what to try, but to be honest, I wouldn't get my hopes up for it working.    

[skibootspecial]

So I never got this to work even after disabling uPNP, enabling DMZ mode, etc...

Is there anyone from HughesNet network support on the forums? This worked fine with the Gen4 system with much higher latency and packet loss.  Since my upgrade to Gen5, it's no longer working.  My Gen5 connection is way more  stable and has almost no packet loss as compared to the old Gen4 system. I would expect this to work even better on Gen5, not be completley broken. 

To rule out a faulty cell spot, I took the same cell spot to a different location on a wired Internet connection and it connected right away.  It seems like some traffic is being blocked or dropped on the Gen5 network that's preventing this from working especially if there's other people having the same issue.  Can someone from HN please reach out?  I can gather all my relevant network information to help troubleshoot the issue.