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Technical support

New Poster

Technical support

I have had this internet for over a year. I have been having troubles with the speed. Today is when my month started over. I have no internet and was told it was because of the snow? I need help, I have homework due. I’m suppose to call back when the storm passes.
Distinguished Professor III

Re: Technical support

Weather affects your service, so if there's a snowstorm where you're at OR where the ground station for your beam is at (always in a different state), you can potentially have loss of service.  They can't do anything much about weather; it interferes with signals from space and that's basically that.  I'm sure your instructors will understand. 


*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.