Terrible Service. Awful Awful awful get out now!!!

[Angrycon192]

 I am very frustrated... I've spoken to two techs, and no one can help me. I cannot pay for service I cannot use. It's useless. Can't connect my phone. Doesn't load video. Doesn't load Netflix. I've been begging- Please, send a technician to look at the satellite dish. It's so close to the trailer. Its not working. It's not fair.. Please, fix this. It's just so unfair. Am I really expected to pay for something I don't use? Am I trapped in a contract? Trapped using something and paying for something I can't use? Do you guys desire for me to suffer and pay? I am so disappointed and dissatisfied with you guys. It's terrible and despicable  to even suggest I should pay for something broken. Inoperable. Completely horrible and useless. 

I can send pictures and video on how awful the service is. Please, either let me out without fee, fix it, or something cause it's not right or justifiable.  By the way- For their mistake they expect Me to pay them 125 for something I didn't even do. The dish is staring at the trailer. Extended towards the trailer. Also ridiculously close to the trailer. I feel scammed!!!

[Liz]

Hi Angrycon192,

Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM with the conference call details. 

-Liz

[Liz]

Hi Angrycon192,

Glad to hear the troubleshooting call today went well. I'll be on the lookout for the requested info from you so our engineers can compare to their collected data. Thanks so much for your cooperation!

-Liz

[armwva]

And just what is the appropriate board to start a tech question?  And why would I/we ever have to sign up for something to run our own tests? Come on. We pay HughesNet. I'm not signing up for some service to run some tests on HugheNets equipment. That's HughesNets responsibility. 

[maratsade]

The appropriate board to start a tech support question is the Tech Support board. To start a question, click on the blue button labeled Start a topic, and post your question. 

To have speed issues addressed, the tests are required. You need to conduct the tests yourself because you are testing your devices, which the HughesNet techs can't do.  If you don't want to create a free account with the required service (Testmy.net), that's your choice, but you will not be able to have issues addressed here. You can always call the customer service number and request that a tech be sent to your home, but you will have to pay the current fee for that. 

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@armwva wrote:

And just what is the appropriate board to start a tech question?  And why would I/we ever have to sign up for something to run our own tests? Come on. We pay HughesNet. I'm not signing up for some service to run some tests on HugheNets equipment. That's HughesNets responsibility. 

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[Angrycon192]

[Angrycon192]

Can't connect cable directly. 😔 Tried to check connection still nothing. So poor performance unanticipated I suppose means too bad? Your stuck with inferior product based on my ineptitude to read further on all the details? 

[maratsade]

Did you try connecting the TV to the modem using a LAN cable? 

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@Angrycon192 wrote:

Can't connect cable directly. 😔 

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