cancel
Showing results for 
Search instead for 
Did you mean: 

Terrible download/upload speed

New Poster

Terrible download/upload speed

 

Task Manager 4_26_2020 6_37_35 PM.pngTHis is what I'm dealing with daily. Only this computer is connected to the router by WiFi... (too far away for LAN cable connection... installer wouldn't run another cable to where my computer is.) There are no other devices connected at all. I still have about 15gb of on peak hours left. This is nothing short of dial-up.
Downloads - Google Chrome 4_26_2020 6_44_37 PM.png

5 REPLIES 5
Distinguished Professor IV

Re: Terrible download/upload speed

@viperBAT46 

 

File downloads, like anything else, are susceptible to many things.  The server's reaction to congestion, which is very likely occurring, the status of the providers along the route, the server itself, etc.  

 

How is your service speed when running a speed test at testmy.net and using the manual 25MB download test size?  

 

Please also keep in mind that the system is under incredible load right now.  Many times more than normal.  As well, there is a prioritization policy in effect to help work and schooling related activities. 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
New Poster

Re: Terrible download/upload speed

it took 5 minutes to do this tracert..

we have no phone service today all calls are being sent to voicemail

 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\PLM Office>tracert community.hughesnet.com

Tracing route to dmukx06zie5kn.cloudfront.net [143.204.35.98]
over a maximum of 30 hops:

1 1 ms 3 ms <1 ms 192.168.42.1
2 694 ms 688 ms 649 ms 67.143.250.1
3 736 ms 573 ms 1168 ms 67.143.253.5
4 937 ms 558 ms 539 ms 67.143.253.33
5 * * * Request timed out.
6 * * * Request timed out.
7 * * 972 ms 63-233-55-174.dia.static.qwest.net [63.233.55.17
4]
8 901 ms 1078 ms 689 ms 52.93.74.26
9 877 ms 2979 ms 609 ms 52.93.74.221
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 637 ms 857 ms 1105 ms server-143-204-35-98.den50.r.cloudfront.net [143
.204.35.98]

Trace complete.

C:\Users\PLM Office>

Distinguished Professor III

Re: Terrible download/upload speed

PLM, please open your own ticket by going to Tech Support and clicking on Start a topic.  You'll get higher visibility and you won't be piggybacking on someone else's ticket. 

 

Also, you may want to provide a bit more detail.  Is your issue about your phone service?  What prompted you to run a tracert?

New Poster

Re: Terrible download/upload speed

bad speed every day but today on top of that our calls in are ringing once or twice then getting kicked to voicemail. And our calls out are getting disconnected after one or two rings, if someone does answer we are promptly disconnected.

Email support says:
Ms. *****, our records show that it’s a business account that you have with us. Please be informed that we have a specialized department who can better assist you with issues related to your business account.
You may contact them at 1-800-347-3272 at your most convenient time or you can chat us through Support Center: http://supportcenter.myhughesnet.com , we are open 24/7.

When I click on the link it gives me a blank page after spinning for 5 minutes, which prompted me to do a tracert.

So I just tried it agian and now it just forwards me to

https://my.hughesnet.com/myaccount

 

I emailed this person back and told them I can't call, they replied with the same message above.

Also, we have only enough cell service out here to send text messages, so it wouldn't help to forward our calls to a cell phone.

Distinguished Professor III

Re: Terrible download/upload speed

PLM, unfortunately, this site is for residential accounts only, not business. 

You should also not piggyback on someone else's ticket.