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Terrible service, avg. speed of 25 tests over 13 days = 826 kbps ! Out of patience & understanding

BirdDog
Assistant Professor

Re: Terrible service, avg. speed of 25 tests over 13 days = 826 kbps ! Out of patience & underst

Amanda, who is at corporate HQ, replied on Friday, give her some time. If she can't help then nobody can that's the honest truth.

 

 

filo
Freshman

Re: Terrible service, avg. speed of 25 tests over 13 days = 826 kbps ! Out of patience & underst

Thank you MonicaM & BirdDog.

I will keep posting these dismal speeds though.

Monday, January 29, 2018 9:08 pm  DOWNLOAD SPEED: 0.17 Mbps (170 Kbps).

01/29/2018 09:07 PM
 
170
 
1384
 
Yes
GabeU
Distinguished Professor IV

Re: Terrible service, avg. speed of 25 tests over 13 days = 826 kbps ! Out of patience & underst


@filo wrote:

Monday, January 29, 2018 9:08 pm  DOWNLOAD SPEED: 0.17 Mbps (170 Kbps).

01/29/2018 09:07 PM
 
170
 
1384
 
Yes

170Kbps?  That's awful.  SMH.  Smiley Sad 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
filo
Freshman

Re: Terrible service, avg. speed of 25 tests over 13 days = 826 kbps ! Out of patience & underst

I'll post results for the past two days.

364 Kilobits.  Yeah, my 'NetZero' dial-up account from 1995 was faster than this.

01/31/2018 07:36 PM
 
364
 
1929
 
Yes
 
01/30/2018 05:28 PM
527
2588
Yes
GabeU
Distinguished Professor IV

Re: Terrible service, avg. speed of 25 tests over 13 days = 826 kbps ! Out of patience & underst

@filo

 

Well, actually, the average speed of dialup is about 35Kbps to 40Kbps, though I'm sure that 364Kbps seems slower with today's more graphics laden web pages.  

 

Regardless of the above, your speeds should not be anywhere near that low.     


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
BirdDog
Assistant Professor

Re: Terrible service, avg. speed of 25 tests over 13 days = 826 kbps ! Out of patience & underst

Hopefully @Amanda will update soon.

filo
Freshman

Re: Terrible service, avg. speed of 25 tests over 13 days = 826 kbps ! Out of patience & underst

I was out of town all day.  I return home and try to do some on-line banking since it is the first of the month.

My pass phrase and pass image (higher security controls) will not load so I may move forward and access my account.

Here are my speeds.  This explains it.  231 & 264 Kbps.

02/01/2018 08:25 PM
 
231
 
1252
 
Yes
 
02/01/2018 08:16 PM
264
2499
Yes
filo
Freshman

Re: Terrible service, avg. speed of 25 tests over 13 days = 826 kbps ! Out of patience & underst

Adhering to my 'Squeaky Wheel' tactic, here are my latest test results.

 

02/03/2018 04:06 PM
 
235
 
1919
 
Yes
 
02/03/2018 02:03 PM
491
1510
Yes
02/03/2018 10:48 AM
908
2665
Yes
02/03/2018 08:45 AM
764
2354
Yes
02/02/2018 01:50 PM
934
2745
Yes
02/01/2018 08:25 PM
231
1252
Yes
02/01/2018 08:16 PM
264
2499
Yes
01/31/2018 07:36 PM
364
1929
Yes
01/30/2018 05:28 PM
527
2588
Yes
01/29/2018 09:07 PM
170
1384
Yes
01/28/2018 08:44 PM
442
794
Yes
01/28/2018 10:44 AM
1992
2425
Yes
01/26/2018 09:08 PM
407
1758
Yes
01/25/2018 04:13 PM
489
2532
Yes
01/25/2018 09:13 AM
7860
757
Yes
09/06/2017 03:38 PM
1006
2802
Yes
09/05/2017 08:30 PM
72
2259
Yes
09/03/2017 07:16 PM
313
2527
Yes
08/31/2017 08:05 PM
63
2584
Yes
08/29/2017 09:17 PM
1176
321
Yes
08/29/2017 08:55 PM
1153
296
Yes
08/28/2017 08:52 PM
166
532
Yes
08/28/2017 08:39 PM
177
2492
Yes
08/28/2017 08:15 PM
214
2620
Yes
08/28/2017 08:06 PM
784
1110
Yes
filo
Freshman

Re: Terrible service, avg. speed of 25 tests over 13 days = 826 kbps ! Out of patience & underst

No service in the morning, aaaaand no service in the evening.

151 Kbps & 163 Kbps  ?

 

02/04/2018 09:09 PM
 
163
 
1325
 
Yes
 
02/04/2018 08:59 PM
151
577
Yes
02/04/2018 07:28 AM
794
2725
Yes
filo
Freshman

Re: Terrible service, avg. speed of 25 tests over 13 days = 826 kbps ! Out of patience & underst

On 2-5-2018 speeds were miserable.  That made it nine days in a row where I couldn't breach 1 Meg.

This morning speeds were the best they have been in a while, actually reaching 25.8 Mbps.

I finish working and try my third attempt in two months at watching the same movie on Amazon Fire (a service which I am paying for that relies on internet)

NOPE!  In two hours my speeds went from 25.8 Mbps to just .252 Mbps. (252 Kbps)

I opened an account with the β₿β ( β€₶€℟   βɄ₴ℹ₦€₴₴  ₿Ʉ℟€₳Ʉ ).  Do I need to make a formal complaint to get someone with some tech skills to actually call me?  The service contract works both ways.  I don't want to cancel, I just want the service they are peddling daily on the T.V.  25 mbps.

 

02/06/2018 04:32 PM
 
252
 
2505
 
Yes
 
02/06/2018 02:34 PM
25877
3007
Yes
02/06/2018 12:36 PM
1946
2736
Yes
02/06/2018 09:49 AM
4934
2396
Yes
02/06/2018 08:33 AM
11534
2578
Yes
02/05/2018 08:25 PM
220
1545
Yes
02/05/2018 07:18 PM
993
1385
Yes
02/05/2018 07:00 PM
293
2529
Yes
02/05/2018 05:08 PM
428
1837
Yes
02/05/2018 04:05 PM
267
2245
Yes