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Terrible service, avg. speed of 25 tests over 13 days = 826 kbps ! Out of patience & understanding

GabeU
Distinguished Professor IV

Re: Terrible service, avg. speed of 25 tests over 13 days = 826 kbps ! Out of patience & underst

@filo

 

It seems that @Amanda has been out sick recently, but hopefully she will reply and help you now that she's back.  

 

I don't doubt that it's very frustrating, but don't give up hope just yet.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
filo
Freshman

Re: Terrible service, avg. speed of 25 tests over 13 days = 826 kbps ! Out of patience & underst

I realize now that I have to post the date whenever I respond - Mon. Feb. 12, 2018.

 

I have had Hughesnet now for 9 months.

Still major, ridiculous problems.

In the 7  months since I first called Customer Service, I still have not received a single phone call from Hughesnet Tech support to address my problems.  Not even an e-mail.

I have posted here on the Tech Support forum x3 weeks ago with a dozen posts.  Not a peep.

This morning my speed was 4 Mbps at 9:30 am.  I compiled a large e-mail and sent it ony 24 minutes later only to find out that the internet tanked.  It was so slow it could not sent the e-mail (with no attachments) and could not even auto-save it.  I lost 20 minutes worth of work.

 

02/12/2018 09:35 AM
 
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GabeU
Distinguished Professor IV

Re: Terrible service, avg. speed of 25 tests over 13 days = 826 kbps ! Out of patience & underst

@Amanda


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
filo
Freshman

Re: Terrible service, avg. speed of 25 tests over 13 days = 826 kbps ! Out of patience & underst

So when exactly am I supposed to use Hughesnet?  Give me a time and I'll be there.

 

02/15/2018 05:09 PM
 
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02/14/2018 08:01 PM
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filo
Freshman

Re: Terrible service, avg. speed of 25 tests over 13 days = 826 kbps ! Out of patience & underst

I was home for an hour tonight.  Tried to get a task accomplished on the internet.  NOPE!

Try again tomorrow...

 

02/15/2018 06:08 PM
 
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GabeU
Distinguished Professor IV

Re: Terrible service, avg. speed of 25 tests over 13 days = 826 kbps ! Out of patience & underst

I'll tag Amanda again.  I hope you can get some type of reply before the weekend.

 

@Amanda


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
filo
Freshman

Re: Terrible service, avg. speed of 25 tests over 13 days = 826 kbps ! Out of patience & underst

Sat. Feb 17, 2018  3:32 pm

 

Typical weekend service...

.663 Mbps  &  .938 Mbps

 

02/17/2018 03:30 PM
 
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GabeU
Distinguished Professor IV

Re: Terrible service, avg. speed of 25 tests over 13 days = 826 kbps ! Out of patience & underst

@filo

 

Those are awful speeds, especially at that time of the day.  

 

To be honest, I don't understand why Amanda isn't replying. Smiley Sad  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
filo
Freshman

Re: Terrible service, avg. speed of 25 tests over 13 days = 826 kbps ! Out of patience & underst

Sunday, Feb. 18, 2018

 

Typical weekend service....

Cannot even break a Mbps.  Cannot watch a tiny Youtube video, no on-line banking, and I cannot send an e-mail with a 800 Kb pic attached.

 

02/18/2018 04:21 PM
 
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GabeU
Distinguished Professor IV

Re: Terrible service, avg. speed of 25 tests over 13 days = 826 kbps ! Out of patience & underst

@Liz

@Amanda

 

I was hoping that there was some sort of update for filo.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro